At a Glance
- Tasks: Engage with customers and support their banking journey with innovative solutions.
- Company: Join Danske Bank, Northern Ireland's leading bank with a vibrant community.
- Benefits: Starting salary of £25,000, 22 days leave, and tailored benefits.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Kickstart your career in a supportive, inclusive environment with real impact.
- Qualifications: Passion for customer service; no banking experience needed, just a friendly attitude.
The predicted salary is between 25000 - 25000 € per year.
Join Our Award-Winning Team at Danske Bank
Why Choose Danske Bank? We're Not Just a Bank; we are a Banking Culture! At Danske Bank, Northern Ireland's leading bank, we pride ourselves on being more than just a workplace. We're a vibrant community, dedicated to fostering a culture of excellence. Ranked as the No.1 locally managed company, our award-winning contact centre team is growing, and we want you to be a part of our success story in 2026!
Locations: Killeaton House, Dunmurry Portadown
What Sets Us Apart?
- Career Growth Like No Other: We recognize the importance of nurturing talent, offering development to ensure that you're not just succeeding, but thriving. With a well-planned career pathway, your professional journey will go from strength to strength.
- Paid Training and Support: Our comprehensive training program is fully paid, to equip you for success. We believe in nurturing our talent with the best resources and continuous support.
- Cultural Vibrancy and Inclusivity: At Danske Bank, culture is at the heart of everything we do. We are deeply committed to fostering a workplace where professional and personal growth are encouraged, and to make a home for our colleagues. Get involved in our diversity groups.
- Community Impact: From volunteering to fundraising, we believe work should feel meaningful. We build community into what we do—and we make it fun along the way.
Work That Fits Your Life
- Hybrid working - up to 2 days remote working once fully competent
- Working hours between 8:00am – 6:00pm, based on your preference
- Only one late evening every 3 weeks (usually until 8pm)
- One Saturday usually every 4 weeks, with a day off during the week
- Real balance—without sacrificing development
Your Role:
As a Customer Service Adviser, you are at the heart of our operations. Engage with customers at first point of contact, identify customer needs to support their banking journey, and guide them through our innovative banking solutions, ensuring every customer journey is exceptional.
What You'll Bring:
- A passion for customer service excellence.
- Excellent ability to communicate, listen and support customer needs at first point of contact.
- Able to learn and use new systems and technology in a fast-paced environment.
- No prior banking experience necessary but customer service experience from retail, hospitality, or a phone-based role is preferable.
- Act as an ambassador for Danske Bank.
Benefits That Work for You:
- Starting salary of £25,000.
- Enjoy 22 days’ leave, plus bank holidays.
- Tailor your benefits: private medical care, holiday purchase scheme, and exclusive discounts from a range of retailers in-store and online.
- 24/7 Employee assistance programme to support your emotional wellbeing.
- Workplace pension.
- Life assurance.
- Staff bank is dedicated support for our colleagues as well as family and friends to provide colleagues with an exceptional banking journey of their own.
- Family and friends recruitment referral scheme.
Ready to Jumpstart Your Career at Danske Bank? We're excited to hear from you! Apply now and let's thrive together!
For any queries, reach out to Danielle Angelone or Seamus Lavery at 02890 048074.
We can't wait to welcome you as part of our team! We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Good luck!
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!
Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.
Customer Service Adviser - Contact Centre in Lisburn employer: Danske Bank Group
At Danske Bank, we are more than just a bank; we are a thriving community that prioritises employee growth and inclusivity. With a commitment to career development, comprehensive paid training, and a vibrant work culture, our Customer Service Advisers enjoy flexible working arrangements and a supportive environment that fosters both personal and professional success. Join us at our Dunmurry location and be part of an award-winning team dedicated to making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Contact Centre in Lisburn
✨Tip Number 1
Get to know Danske Bank's culture before your interview. Dive into their values and community initiatives. This way, you can show how your passion for customer service aligns with their vibrant workplace.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Don’t forget to highlight any relevant experience, even if it’s from retail or hospitality. Share specific examples of how you’ve gone above and beyond for customers. This shows you’re not just a fit for the role, but a perfect ambassador for Danske Bank!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at Danske Bank. Let’s get you on board!
We think you need these skills to ace Customer Service Adviser - Contact Centre in Lisburn
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in previous roles. We love seeing that passion!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight relevant experience from retail or hospitality, and connect it to the skills mentioned in the job description. This shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for Danske Bank.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Danske Bank Group
✨Know the Company Culture
Before your interview, take some time to research Danske Bank's culture and values. Understand their commitment to community impact and inclusivity. This will help you align your answers with what they value, showing that you're not just looking for a job, but a place where you can thrive.
✨Showcase Your Customer Service Skills
As a Customer Service Adviser, your ability to communicate and support customer needs is crucial. Prepare examples from your past experiences in retail or hospitality where you went above and beyond for a customer. This will demonstrate your passion for customer service excellence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer interactions. Think about common challenges in customer service and how you would resolve them. Practising these scenarios can help you respond confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the training programme or opportunities for career growth within Danske Bank. This shows your genuine interest in the role and your desire to grow with the company.
