At a Glance
- Tasks: Log and respond to feedback from healthcare professionals, patients, and carers.
- Company: Join a certified B-Corp committed to sustainability and health.
- Benefits: Gain valuable experience in a hybrid role with a focus on customer service.
- Other info: 6-month fixed-term contract with opportunities for growth.
- Why this job: Make a real difference in healthcare by improving products and services.
- Qualifications: Strong communication skills and ability to analyse complex data.
The predicted salary is between 30000 - 40000 € per year.
About the job
Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2026. This will only be possible with each and every one of our leaders.
Role Purpose: To log and respond to feedback and complaints concerning Nutricia products from Healthcare Professionals, Patients and Carers by telephone, email and letter in line with agreed KPIs. Report customer feedback trends to the business and drive improvements with our products and services. Please note, this is a 6 month fixed term contract.
Key Activities:
- Provide an excellent customer experience by offering reassurance, information on products and services and responding to complaints in an empathetic, enthusiastic and friendly manner.
- Prioritising Skills – Being able to prioritise your workload ensure all KPIs are consistently achieved and being able to react to any urgent quality challenges.
- Manage all escalations & initiate investigations: Respond quickly to highly emotive highly complex complaints to mitigate potential crisis activity. E.g. Patient safety incidents, data incidents, food safety issues.
- Handling and sending of complaint samples for return to factories for investigation.
- Ensure all patient / customer contact records are accurate and up to date.
- Respond to all contacts in line with agreed KPIs (internal & external NHS contracts).
- Trend monitoring: Contribute data, feedback, trends and analysis to monthly summary report to develop improvement products and services working together with all areas of the business.
- Continuous improvement: identifying opportunities with ways of working to drive efficiencies with ways of working, data collection and customer service.
About you
We would like you to demonstrate your following key skills:
- Ability to break down complex data sets and identify patterns, trends, and insights.
Consumer Voice Advisor - Healthcare Service - 6 Month FTC in Trowbridge employer: Danone
At Danone, we pride ourselves on being a certified B-Corp, committed to making the world healthier and more sustainable. As a Consumer Voice Advisor in Trowbridge, you'll be part of a supportive hybrid work culture that values empathy and continuous improvement, offering you the chance to make a real impact on healthcare services. With opportunities for professional growth and a focus on employee well-being, Danone is an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Voice Advisor - Healthcare Service - 6 Month FTC in Trowbridge
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to Danone. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaint handling. We want you to show off your empathy and problem-solving skills!
✨Tip Number 3
Show your passion for sustainability and healthcare during your conversations. It’s all about aligning with Danone's mission and values, so let that enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Consumer Voice Advisor - Healthcare Service - 6 Month FTC in Trowbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Consumer Voice Advisor role. Highlight your experience in handling customer feedback and complaints, as well as any relevant skills that align with our mission at StudySmarter.
Showcase Your Empathy:In your application, emphasise your ability to respond to complaints in an empathetic and friendly manner. We want to see how you can provide reassurance and support to customers, especially in sensitive situations.
Highlight Your Analytical Skills:Since the role involves identifying trends and insights from customer feedback, make sure to mention any experience you have with data analysis. We love seeing candidates who can break down complex data sets and draw meaningful conclusions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Danone
✨Know Your Stuff
Before the interview, make sure you understand Danone's mission and values, especially their commitment to sustainability and the Danone Impact Journey. Familiarise yourself with Nutricia products and the common feedback or complaints associated with them. This will show your genuine interest in the role and the company.
✨Empathy is Key
As a Consumer Voice Advisor, you'll be dealing with sensitive issues. Prepare examples of how you've handled difficult customer interactions in the past. Highlight your ability to respond empathetically and enthusiastically, as this is crucial for providing excellent customer experiences.
✨Data Savvy
Brush up on your skills in analysing data sets. Be ready to discuss how you've identified trends or insights from data in previous roles. This will demonstrate your capability to contribute to the monthly summary reports and drive improvements in products and services.
✨Prioritisation Skills
Think about times when you've had to manage multiple tasks or urgent issues simultaneously. Be prepared to share strategies you used to prioritise effectively and ensure KPIs were met. This will show that you can handle the fast-paced nature of the role.
