As the first point of contact for Danone consumers, you'll provide support across multiple channels, handling product enquiries and complaints with professionalism, empathy and care. You'll take ownership of customer journeys, working to deliver the best possible resolution., Contracted availability is 8am to 8pm, Monday to Sunday, with flexibility to work evenings and weekends as required. The Danone Careline operates between 8am and 4:30pm, Monday to Friday.
What We Offer
- Full training and ongoing support
- Career development opportunities
- Supportive and collaborative team environment
- Opportunity to work with a leading global brand
Fluent Finnish (spoken and written) - Strong English communication skills
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Good IT skills, including Microsoft Office and Google Workspace
- Experience with CRM systems such as Salesforce is an advantage
- Positive, self-motivated team player with a customer-first mindset
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Finnish-speaking Careline Advisor employer: Danone
Danone is an exceptional employer, committed to fostering a culture of inclusivity and sustainability while driving meaningful change in the health and nutrition sector. With a flexible benefits package tailored to individual needs, opportunities for professional growth, and a collaborative work environment, employees are empowered to thrive both personally and professionally. Located in the UK, Danone offers a unique chance to be part of a certified B-Corp that prioritises long-term strategic thinking and authentic leadership, making it an ideal place for those looking to make a significant impact.
