At a Glance
- Tasks: Manage customer enquiries and optimise product listings across various eCommerce platforms.
- Company: Join Danilo, a leading publisher with over 40 years of success in licensed products.
- Benefits: Enjoy a competitive salary, private medical insurance, and a company pension.
- Other info: On-site role in Waltham Abbey with great career growth opportunities.
- Why this job: Be part of a dynamic team and make an impact in the eCommerce world.
- Qualifications: Experience in eCommerce or administration, with knowledge of platforms like Shopify and Amazon.
The predicted salary is between 25000 - 30000 € per year.
Danilo is a market-leading publisher of licensed calendars, diaries, greeting cards and gift wrap, with over 40 years of industry success. We proudly partner with some of the world’s most recognised entertainment, music, gaming and sports brands, including Disney, Warner Bros., BBC and Star Wars. We are now seeking a proactive and detail-oriented Ecommerce Administrator to join our growing Ecommerce team.
The Role
This role combines customer service, marketplace account management, and ecommerce administration. You will support and manage marketplace performance, maintain product listings, respond to customer enquiries, and help ensure all ecommerce KPIs are achieved. During peak trading periods, you may also support in-house dispatch operations to ensure customer channel KPIs are consistently met.
Key Responsibilities
- Customer Service & Account Management
- Manage daily customer enquiries across Amazon, eBay, TikTok Shop and Shopify
- Respond to email and telephone enquiries promptly and professionally
- Resolve disputes, returns and marketplace cases in line with platform policies
- Maintain excellent customer service standards to protect marketplace ratings
- Marketplace Performance & Metrics
- Support and manage marketplace performance metrics, including account health, order defect rate, late dispatch rate and customer response times
- Ensure all marketplace KPIs remain within required thresholds
- Monitor Seller Central and other marketplace dashboards daily
- Proactively identify risks to account health and expedite issues where necessary
- Support and manage the tracking and reporting of marketplace performance data
- Assist in analysing sales trends and performance insights alongside the Head of eCommerce and eCommerce Channel Manager
- Ecommerce Administration
- Create and optimise product listings, ensuring titles and descriptions meet marketplace and brand requirements
- Ensure new products are uploaded accurately and in a timely manner, particularly ahead of key seasonal trading periods
- Review and maintain listings across Amazon, eBay, TikTok Shop and other eCommerce channels
- Provide administrative support to the Ecommerce Channel Manager and Head of Ecommerce in achieving team KPIs
About You
We are looking for someone who:
- Has previous experience in an ecommerce or administrative role
- Has working knowledge of Shopify, Amazon, eBay or TikTok Shop (Amazon Seller Central experience advantageous)
- Demonstrates excellent attention to detail
- Is highly organised and able to prioritise workload effectively
- Can work independently and meet deadlines
- Has strong written and verbal communication skills
- Is confident using Microsoft Outlook, Excel and Word
- Has a proactive, positive and flexible approach to work
Working Hours
- Monday to Friday
- Company pension
- Private medical insurance
- Sick pay
- Free on-site parking
Additional Information
This role is based on-site in Waltham Abbey, EN9 1AS. Applicants must be able to reliably commute or relocate prior to starting. This role does not provide visa sponsorship.
eCommerce Administrator employer: Danilo Promotions Ltd
Danilo is an exceptional employer, offering a vibrant work culture that values creativity and collaboration. As part of our dedicated Ecommerce team in Waltham Abbey, you will enjoy competitive benefits including a company pension, private medical insurance, and free on-site parking, all while having the opportunity to grow your skills in a dynamic environment that partners with renowned global brands. Join us to be part of a forward-thinking company where your contributions directly impact our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with platforms like Shopify or Amazon, create a portfolio showcasing your achievements. This could be anything from successful product listings to customer service accolades.
✨Tip Number 3
Prepare for interviews by researching Danilo and its products. Understand their marketplace performance metrics and think of ways you can contribute to their success. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace eCommerce Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the eCommerce Administrator role. Highlight any relevant experience you have with platforms like Amazon, eBay, or Shopify, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Danilo. Mention specific experiences that relate to customer service and marketplace management to grab our attention.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep your language clear and professional, but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we’re looking for!
How to prepare for a job interview at Danilo Promotions Ltd
✨Know Your eCommerce Platforms
Familiarise yourself with the specific platforms mentioned in the job description, like Amazon, eBay, and Shopify. Be ready to discuss your experience with these platforms and how you've used them to manage product listings or customer enquiries.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer enquiries or resolved disputes in previous roles. Highlight your ability to maintain high customer service standards, as this is crucial for protecting marketplace ratings.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, think of instances where your meticulousness made a difference. Whether it was optimising product listings or ensuring compliance with platform policies, be ready to share these stories.
✨Be Ready to Discuss KPIs
Understand what key performance indicators (KPIs) are relevant to eCommerce and be prepared to talk about how you've tracked and improved them in past roles. This shows that you’re not just familiar with the metrics but also proactive in achieving them.
