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- Tasks: Support wholesale customers with enquiries, orders, and account management.
- Company: Join a successful fashion company with a vibrant team culture.
- Benefits: Gain valuable experience in customer care and sales support.
- Why this job: Be the key contact for customers and help streamline operations.
- Qualifications: Strong communication skills and a proactive, organised approach.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 25000 - 32000 £ per year.
We are working with a highly successful fashion company who are looking to recruit a Customer Care Agent to join their team. This role will play a key part in supporting wholesale customers, with a strong focus on day-to-day communication, account support, and ensuring a seamless order process.
This is a varied and fast-paced position, working closely with the sales, merchandising, warehouse, and finance teams. You will act as a key point of contact for customers while supporting the smooth running of wholesale operations from order through to delivery.
Key Responsibilities- Act as the primary point of contact for wholesale customers, managing enquiries and providing a high level of service
- Support the sales team with day-to-day account management and customer communication
- Process and manage purchase orders (POs) and sales orders (SOs), ensuring accuracy and efficiency
- Track order progress and proactively communicate updates to customers
- Prepare and send quotes, product information, and relevant documentation
- Maintain accurate product, pricing, and customer information across internal systems
- Coordinate product samples and follow up on customer feedback and approvals
- Liaise with overseas suppliers regarding production timelines and deliveries
- Work closely with the warehouse team to support dispatch, shipment tracking, and stock coordination
- Generate invoices, packing lists, and provide general administrative support
The ideal candidate will be highly organised, detail-oriented, and confident managing multiple priorities in a fast-paced environment. Strong communication skills are essential, with a proactive and customer-focused approach.
Previous experience in customer service, sales support, wholesale, or administration would be beneficial. This is a fantastic opportunity to join a dynamic and growing business, offering exposure across customer care, sales support, and wholesale operations.
Customer Care Agent (Wholesale) in Kingston upon Hull employer: Danielle Ward Recruitment
Contact Detail:
Danielle Ward Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent (Wholesale) in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to people in the fashion industry, especially those who work in customer care or wholesale. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and order management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple priorities in fast-paced environments. This will demonstrate you're the perfect fit for the dynamic nature of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Care Agent (Wholesale) in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Agent role. Highlight any previous customer service or sales support experience, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly and effectively. We want to see that you can handle enquiries and keep customers in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Danielle Ward Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the fashion company you're applying to. Understand their values, products, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Care Agent, strong communication is key. Prepare examples of how you've successfully managed customer enquiries or resolved issues in the past. Be ready to demonstrate your ability to communicate clearly and effectively during the interview.
✨Be Organised and Detail-Oriented
Since the role involves managing multiple priorities, highlight your organisational skills. Bring a notebook with you to jot down important points during the interview, and be prepared to discuss how you keep track of tasks and ensure accuracy in your work.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in the role, such as handling a difficult customer or managing a delayed order, and prepare your responses to showcase your proactive approach.