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- Tasks: Welcome guests with a smile and provide top-notch hospitality in a vibrant spa environment.
- Company: Join the award-winning Thorpe Park Hotel Spa, known for its comfort and serenity.
- Benefits: Enjoy competitive pay, flexible wage access, generous leave, and employee discounts.
- Why this job: Be the face of our spa and create memorable experiences for every guest.
- Qualifications: A warm personality and strong communication skills are essential; training provided.
- Other info: Great career progression opportunities in a supportive team-focused environment.
An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes. We are looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.
Your day to day:
- Greeting every one of our guests with a welcoming smile
- Providing the highest level of hospitality
- Upselling of treatments, products and other facilities
- Informing the guests of the spa's facilities, offering advice and assistance when necessary
- Ensuring spa procedures are followed
Who are we looking for? As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride. You will be required to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained. If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment
A contemporary spa hotel within on the edge of Leeds, Thorpe Park Hotel Spa greets its guests into a world of comfort and serenity. Boasting an award winning spa, AA rosette restaurant, comfy bedrooms and business facilities no two days are ever the same. From weddings to business conferences and spa events, there’s plenty to get stuck in to. Owned by Daniel Thwaites within commuting distance of Leeds, York and the surrounding areas, Thorpe Park Hotel Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, where team development is at its core.
Spa Receptionist employer: Daniel Thwaites
Contact Detail:
Daniel Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the spa! Familiarise yourself with all the treatments and facilities we offer. This way, when you chat with guests, you can confidently recommend services and create that warm, welcoming vibe right from the start.
✨Tip Number 2
Practice your smile! Seriously, a genuine smile goes a long way in making guests feel at home. Stand in front of a mirror and work on your friendly greeting – it’ll help you shine during those busy shifts.
✨Tip Number 3
Stay calm under pressure. We know things can get hectic, especially during peak times. Take a deep breath, keep your cool, and remember that every guest deserves your best service, no matter how busy it gets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits right there. Let’s get you started on this exciting journey!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for providing a great guest experience.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've provided excellent hospitality or handled busy situations in the past.
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use clear language and avoid jargon, so we can easily see why you’d be a fantastic fit for our Spa Receptionist role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Daniel Thwaites
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with the spa's facilities and services. This will not only help you answer questions confidently but also show your genuine interest in the role. Research any treatments or products they offer so you can discuss them knowledgeably.
✨Showcase Your Warmth
As a Spa Receptionist, your warm demeanour is key. Practice your greeting and ensure it feels natural. During the interview, smile and maintain an approachable attitude. Remember, they’re looking for someone who can create a welcoming atmosphere for guests.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, especially under pressure. Think of examples from past experiences where you’ve successfully managed unexpected circumstances. This will demonstrate your ability to stay calm and collected in a busy environment.
✨Highlight Your Communication Skills
Strong communication is essential for this role. Be ready to discuss how you’ve effectively communicated with customers in the past. Use specific examples that showcase your ability to upsell and provide excellent customer service, as these are crucial for the position.