At a Glance
- Tasks: Support the Housekeeping Manager in delivering exceptional cleanliness and guest service.
- Company: Join the stunning Langdale Chase Hotel, recently refurbished and awarded 5 Star Status.
- Benefits: Competitive salary, flexible wage access, generous leave, and discounts on accommodation and dining.
- Other info: Enjoy a supportive work environment with opportunities for training and career growth.
- Why this job: Be part of a top-rated hotel team and make a real impact on guest experiences.
- Qualifications: Experience in a luxury hotel, strong leadership skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced Deputy Housekeeping Manager to support the Housekeeping Manager with delivering an exceptional experience with respect to all aspects of housekeeping and customer service standards to the guests that visit our beautiful property located on stunning Lake Windermere. Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.
Responsibilities
- Deputising in the absence of the Housekeeping Manager, ensuring day‑to‑day cleanliness and presentation of guest bedrooms, public areas and office space, ensuring that staff maintain the established standards, as specified in the Housekeeping Standards Manual.
- Effective communication with the reception team to ensure return of 'ready rooms' at the earliest opportunity.
- Support with training of all team members, ensuring brand standards are delivered by the team, including housekeeping and maintenance standards are upheld within the department.
- Supporting with the recruitment, selection, and induction process for all housekeeping team members.
Qualifications
- You will have extensive hands‑on experience working in a high quality Four or Five‑Star hotel in a deputy housekeeping manager role.
- You will demonstrate role‑model behaviours and have previous experience of supervising, motivating, and developing a team.
- You will have an excellent eye for detail and a genuine passion for providing warm hospitality, always striving to exceed guest expectations.
- You will have strong communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner.
- You will have confident computer skills.
- Previous experience working in a busy, luxury hotel housekeeping team is required for this role.
Benefits
- A competitive salary, negotiable dependent on experience.
- Stream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 days after 5 years).
- Enhanced maternity and paternity pay.
- Health cash plan with access to discounted perks and high street discounts.
- Long service awards, including free meals and free stays with your friends or family.
- Employee Assistance Programme.
- Discounted accommodation, food, and drink in our beautiful properties.
- Pension and Life assurance.
- Bespoke training programmes accessible to all.
- Apprenticeships available.
- An engaging & supportive work environment.
Deputy Housekeeping Manager in London employer: Daniel Thwaites
Langdale Chase Hotel is an exceptional employer, offering a supportive and engaging work environment where employees can thrive. With a focus on employee growth through bespoke training programmes and apprenticeships, staff enjoy competitive benefits including enhanced leave, health cash plans, and discounted accommodation. Located on the stunning banks of Lake Windermere, our recently refurbished hotel provides a unique opportunity to be part of a 5-star establishment recognised for its outstanding service and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Housekeeping Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on job openings or even put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your hands-on experience and how you've maintained high standards in previous roles.
✨Tip Number 3
Be proactive! If you see a role that fits you perfectly, don’t just wait for the application process. Reach out directly to the hiring manager or HR team through our website to express your interest and ask any questions.
✨Tip Number 4
Prepare for the interview! Research the hotel’s recent achievements and be ready to discuss how you can contribute to maintaining their 5-star status. Show them you’re not just another candidate, but the perfect fit for their team.
We think you need these skills to ace Deputy Housekeeping Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Deputy Housekeeping Manager role. Highlight your hands-on experience in high-quality hotels and any supervisory roles you've held.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about housekeeping and hospitality. Share specific examples of how you've exceeded guest expectations in previous roles to show us what you can bring to our team.
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your application showcases your ability to work well with others. Use clear and concise language to demonstrate your strong communication skills throughout your application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Daniel Thwaites
✨Know Your Stuff
Make sure you’re familiar with the housekeeping standards and practices of high-quality hotels, especially those that have recently achieved accolades like 5 Star Status. Brush up on your knowledge about Langdale Chase Hotel and its recent refurbishment to show your genuine interest.
✨Showcase Your Leadership Skills
As a Deputy Housekeeping Manager, you'll need to demonstrate your ability to supervise and motivate a team. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved service standards. This will highlight your capability to step in for the Housekeeping Manager.
✨Communicate Effectively
Strong communication is key in this role. Be ready to discuss how you’ve effectively communicated with other departments, like reception, to ensure smooth operations. Practice articulating your thoughts clearly and confidently during the interview.
✨Passion for Hospitality
Let your passion for providing exceptional guest experiences shine through. Share stories that illustrate your commitment to warm hospitality and exceeding guest expectations. This will resonate well with the interviewers and align with the hotel’s values.
