At a Glance
- Tasks: Lead the Reception team and create amazing guest experiences with warm hospitality.
- Company: Daniel Thwaites, a welcoming and supportive hospitality company.
- Benefits: Free meals, 28 days annual leave, and discounted accommodations.
- Other info: Enjoy a supportive environment with training and growth opportunities.
- Why this job: Join a friendly team and make a real difference in guests' experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Daniel Thwaites in Patchway is looking for a warm and friendly Reception Team Leader to manage our Front Office team. You will play a key role in creating amazing experiences for guests through warm hospitality in every interaction.
Your responsibilities include:
- Supervising the Reception team
- Responding to guest queries
- Managing bookings through Opera PMS
We offer a supportive environment, training, and benefits such as free meals, 28 days annual leave, and discounted accommodations.
Guest Experience Lead — Front Desk & Team Coach employer: Daniel Thwaites
At Daniel Thwaites in Patchway, we pride ourselves on fostering a warm and inclusive work culture where every team member is valued. As a Guest Experience Lead, you will not only have the opportunity to enhance guest satisfaction but also benefit from comprehensive training, generous annual leave, and perks like free meals and discounted stays, making it an ideal place for those seeking meaningful employment and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead — Front Desk & Team Coach
✨Tip Number 1
Show your personality! When you’re at the interview, let your warm and friendly nature shine through. Remember, they’re looking for someone who can create amazing experiences for guests, so be genuine and engaging.
✨Tip Number 2
Do your homework on Daniel Thwaites! Familiarise yourself with their values and what makes their guest experience special. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you’re proactive and keen to understand how you can contribute to the Front Office team. Think about what it takes to manage a team and enhance guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Experience Lead — Front Desk & Team Coach
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly nature shine through. We want to see your personality, so don’t be afraid to inject a bit of yourself into your cover letter and CV!
Highlight Relevant Experience:Make sure to showcase any previous experience in hospitality or team leadership. We love seeing how you've created amazing experiences for guests in the past, so give us the details!
Tailor Your Application:Take a moment to tailor your application specifically for the Guest Experience Lead role. Mention how your skills align with managing a Reception team and responding to guest queries, as this will show us you’re genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Daniel Thwaites
✨Show Your Warmth
As a Guest Experience Lead, your ability to create a welcoming atmosphere is crucial. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer as if they were a guest. This will demonstrate your natural hospitality skills.
✨Know the Opera PMS
Familiarise yourself with the Opera PMS system before the interview. If you have experience using it, be ready to discuss specific scenarios where you managed bookings or resolved issues. If not, do some research on its features and how it enhances guest experiences.
✨Prepare for Team Leadership Questions
Expect questions about your leadership style and how you motivate a team. Think of examples from your past experiences where you successfully led a team or handled conflicts. Be ready to share how you would support and develop your Reception team at Daniel Thwaites.
✨Highlight Your Problem-Solving Skills
In the hospitality industry, challenges can arise unexpectedly. Prepare to discuss how you've effectively handled guest queries or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
