At a Glance
- Tasks: Lead a vibrant team in delivering exceptional food and beverage service.
- Company: Join a busy Inn with a focus on guest satisfaction and teamwork.
- Benefits: Competitive salary, flexible wage access, generous leave, and employee discounts.
- Other info: Enjoy a supportive workplace with training opportunities and career growth.
- Why this job: Be hands-on in a fast-paced environment while making guests feel special.
- Qualifications: Experience in hospitality with strong leadership and customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
We are searching for a Senior Food & Beverage Team Leader who can support our Deputy & Assistant Managers in our busy Inn.
Your day to day responsibilities include:
- Lead and supervise front of house team across all areas, including the bar, lounge, restaurant and terrace to ensure they deliver exceptional service.
- Oversee the full-service cycle and guest journey.
- Work closely with the assistant managers to coordinate the daily operations.
- Provide the kitchen team with guest pre-orders.
- Provide ongoing training and support throughout your shift ensuring team members are knowledgeable about their role and are able to uphold brand standards.
- Ensure guest expectations are met and address any guest complaints in a timely manner.
- Assist in the planning and execution of events.
- Engage with guests regularly gathering feedback and making sure all needs are met.
- Provide the team with performance feedback when required.
You will need to be passionate about delivering a high standard of guest service and proactive to ensure the smooth running of your department and the team under you. The Senior Food and Beverage Team Leader is a hands-on role so you will need to be comfortable with rolling up your sleeves and getting involved with service. You will be able to work in a fast-paced environment staying calm under pressure whilst leading a team.
We need someone with previous experience of working within a busy, food-led operation. Proven experience of leading a team or management experience is essential, preferably in a hospitality, food and beverage or guest service environment. You will have strong interpersonal skills, able to connect and motivate the team to keep an upbeat and harmonious environment. Experience of handling guest complaints and operational challenges is desirable. You will have a solid background in customer service, delivering a high standard of service to exceed expectations.
Qualifications:
- Experience in a busy, food-led operation with proven team leadership or management experience (hospitality, food & beverage or guest service environment preferred).
- Strong interpersonal skills with the ability to connect and motivate the team to maintain a positive, harmonious environment.
- Experience handling guest complaints and operational challenges is desirable.
- Solid background in customer service and delivering high standards of service to exceed expectations.
Benefits:
- A competitive salary, negotiable dependent on experience.
- Stream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 days after 5 years).
- Health cash plan.
- Generous employee discounts.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Life assurance.
- Bespoke training programmes accessible to all.
- An engaging & supportive work environment.
Food & Beverage Senior Team Leader employer: Daniel Thwaites
Join our vibrant team as a Senior Food & Beverage Team Leader in our bustling Inn, where we prioritise exceptional guest service and employee satisfaction. With a supportive work culture that encourages personal growth through bespoke training programmes and apprenticeships, you will thrive in an environment that values your contributions and offers competitive benefits, including flexible wage access and generous leave. Experience the unique advantage of working in a dynamic setting that fosters teamwork and camaraderie while delivering memorable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Senior Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show your passion for the role! When you’re chatting with the interviewers, let your enthusiasm for food and beverage shine through. Share your experiences and how they relate to the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Food & Beverage Senior Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for food and beverage shine through! We want to see how much you care about delivering exceptional service and creating memorable guest experiences.
Tailor Your Experience:Make sure to highlight your previous experience in busy, food-led operations. We’re looking for someone who has led teams before, so share specific examples of how you've motivated and supported your team in the past.
Be Personable:Strong interpersonal skills are key for this role. In your application, give us a glimpse of your personality and how you connect with both guests and team members. We love a friendly vibe!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Daniel Thwaites
✨Know Your Stuff
Make sure you’re familiar with the ins and outs of food and beverage service. Brush up on the full-service cycle and guest journey, as well as any specific offerings the company has. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in leading teams. Think of specific examples where you motivated your team or handled a challenging situation. This will demonstrate your capability to lead and support others effectively.
✨Prepare for Guest Interaction Scenarios
Since this role involves engaging with guests and handling complaints, prepare for situational questions. Think about how you would address a dissatisfied guest or gather feedback. This will highlight your customer service skills and ability to maintain a positive environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle busy periods. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
