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- Tasks: Support the Housekeeping Manager in delivering exceptional guest experiences and maintaining high standards.
- Company: Join the prestigious Langdale Chase Hotel, recently refurbished and awarded 5 Star Status.
- Benefits: Enjoy competitive salary, flexible wage access, generous leave, and discounts on accommodation and dining.
- Other info: Dynamic work environment with opportunities for training and career growth.
- Why this job: Be part of a top-rated hotel team and make a real impact on guest satisfaction.
- Qualifications: Experience in luxury hotel housekeeping and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Deputy Housekeeping Manager to support the Housekeeping Manager with delivering an exceptional experience with respect of all aspects of housekeeping and customer service standards to the guests that visit our beautiful property located on stunning Lake Windermere. Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.
Responsibilities:
- Deputising in the absence of the Housekeeping Manager, ensuring day‑to‑day cleanliness and presentation of guest bedrooms, public areas and office space, ensuring that staff maintain the established standards, as specified in the Housekeeping Standards Manual.
- Effective communication with the reception team to ensure return of 'ready rooms' at the earliest opportunity.
- Support with training of all team members, ensuring brand standards are delivered by the team, including housekeeping and maintenance standards are upheld within the department.
- Supporting with the recruitment, selection, and induction process for all housekeeping team members.
Qualifications:
- You will have extensive hands‑on experience working in a high quality Four or Five‑Star hotel in a deputy housekeeping manager role.
- You will demonstrate role‑model behaviours and have previous experience of supervising, motivating, and developing a team.
- You will have an excellent eye for detail and a genuine passion for providing warm hospitality, always striving to exceed guest expectations.
- You will have strong communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner.
- You will have confident computer skills.
- Previous experience working in a busy, luxury hotel housekeeping team is required for this role.
Benefits:
- A competitive salary, negotiable dependent on experience.
- Stream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 days after 5 years).
- Enhanced maternity and paternity pay.
- Health cash plan with access to discounted perks and high street discounts.
- Long service awards, including free meals and free stays with your friends or family.
- Employee Assistance Programme.
- Discounted accommodation, food, and drink in our beautiful properties.
- Pension and Life assurance.
- Bespoke training programmes accessible to all.
- Apprenticeships available.
- An engaging & supportive work environment.
Deputy Housekeeping Manager employer: Daniel Thwaites
Contact Detail:
Daniel Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Housekeeping Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its recent achievements. Knowing about Langdale Chase Hotel's 5 Star Status and its refurbishment will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your communication skills! As a Deputy Housekeeping Manager, you'll need to effectively communicate with both guests and staff. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Deputy Housekeeping Manager
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your hands-on experience in a high-quality hotel environment. We want to see how your previous roles have prepared you for the Deputy Housekeeping Manager position, so don’t hold back on those details!
Emphasise Teamwork: Since this role involves supporting and training team members, let us know about your experience in supervising and motivating others. Share examples of how you've fostered a positive team environment in your past roles.
Attention to Detail is Key: We’re all about maintaining high standards, so make sure to showcase your eye for detail in your application. Whether it’s through specific achievements or your approach to housekeeping, we want to see your passion for excellence!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity at Langdale Chase Hotel.
How to prepare for a job interview at Daniel Thwaites
✨Know Your Stuff
Make sure you’re familiar with the housekeeping standards and practices of high-quality hotels. Brush up on your knowledge about the specific expectations for a Deputy Housekeeping Manager role, especially in a luxury setting like Langdale Chase Hotel.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised and motivated a team in the past. Highlight any training or development initiatives you've led, as this will demonstrate your ability to uphold and enhance brand standards.
✨Communicate Effectively
Practice clear and confident communication. Be ready to discuss how you would liaise with the reception team to ensure smooth operations. Good communication is key in maintaining the high standards expected at a 5-star hotel.
✨Passion for Hospitality
Express your genuine passion for providing exceptional guest experiences. Share stories that illustrate your commitment to exceeding guest expectations and how you’ve gone the extra mile in previous roles.