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- Tasks: Lead Front of House operations to create unforgettable guest experiences and boost hotel performance.
- Company: Join a leading hospitality group focused on exceptional service and team development.
- Benefits: Access wages weekly, generous leave, health plans, discounts, and career growth opportunities.
- Other info: Flexible hours with a supportive team and exciting training programmes.
- Why this job: Shape the future of hospitality while making a real impact on guest satisfaction.
- Qualifications: Proven leadership in hospitality, strong communication skills, and a knack for data-driven improvements.
The predicted salary is between 30000 - 40000 £ per year.
We're seeking a Hotel Operations Support Manager - Front of House who combines hospitality expertise with a strong commercial mindset. This role is pivotal in shaping our Front of House strategy to deliver exceptional guest experiences while driving revenue, efficiency, and profitability across the hotels.
Responsibilities
- Develop and maintain Front of House SOPs, including Reception and Housekeeping standards.
- Engage with Reception and Housekeeping Teams to drive service excellence and team retention.
- Support with creating induction plans and training, to ensure development of teams and succession into roles.
- Support the development of Night Porter roles across the group.
- Collaborate with Guest Service Managers and Head Housekeepers to innovate and improve service standards.
- Lead initiatives to enhance guest experience and operational efficiency.
- Monitor KPIs and implement strategies to improve team performance and longevity.
- Support with Health and Safety requirements within Housekeeping.
- Work closely with Operations Director, General Managers, and other stakeholders to ensure alignment with business goals.
Qualifications
- Proven leadership experience in Front of House or hospitality operations, with specific experience in Housekeeping or Reception Management advantageous.
- Strong understanding of guest experience and service delivery.
- Excellent communication skills and ability to influence stakeholders positively.
- Experience analysing data and implementing strategic improvements.
- Highly organised with strong time management skills.
- Familiarity with health & safety compliance and industry trends.
- Experience with multiple systems including Opera and Rezlynx.
The role will require flexibility with working hours, including evening and weekends. It may also require some periods of time covering at properties.
In return, we are offering a rewarding role with scope for career progression along with:
Benefits
- Wagestream – access up to 40% of wages as you earn them each week.
- 28 days annual leave (rising to 33 after 5 years).
- Health cash plan and Employee Assistance Programme available 24/7.
- Discounted accommodation, food and drink in our beautiful properties across the country.
- Pension & Life assurance.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Long service awards, including free meals and free stays with your friends or family.
- Bespoke training and development programmes accessible to all.
- An engaging & supportive work environment.
Hotel Operations Support Manager - Front of House in Burnley employer: Daniel Thwaites
Contact Detail:
Daniel Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Support Manager - Front of House in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Follow companies you’re interested in on LinkedIn and engage with their posts. This not only shows your enthusiasm but also helps you stay updated on any job openings or company news.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to Front of House operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hotel Operations Support Manager - Front of House in Burnley
Some tips for your application 🫡
Show Your Hospitality Passion: When you're writing your application, let your love for hospitality shine through! We want to see how your experience aligns with our mission to deliver exceptional guest experiences. Share specific examples that highlight your passion and expertise in Front of House operations.
Tailor Your Application: Make sure to customise your application for the Hotel Operations Support Manager role. We’re looking for someone who understands the nuances of Front of House strategy, so mention relevant skills and experiences that match the job description. This shows us you’ve done your homework!
Highlight Your Leadership Skills: Since this role involves leading teams, don’t forget to showcase your leadership experience. Talk about how you've motivated teams, improved service standards, or driven operational efficiency in your previous roles. We want to know how you can inspire others to achieve greatness!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. A personal touch is great, but make sure it aligns with the professional standards we uphold at StudySmarter. And don’t forget to apply through our website!
How to prepare for a job interview at Daniel Thwaites
✨Know Your SOPs
Familiarise yourself with the Front of House Standard Operating Procedures (SOPs) before the interview. Be ready to discuss how you would develop and maintain these standards, especially in Reception and Housekeeping. This shows your understanding of the role and your commitment to service excellence.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams in hospitality operations. Highlight how you engaged with team members to drive performance and retention. This will demonstrate your leadership capabilities and your ability to influence stakeholders positively.
✨Data-Driven Decision Making
Brush up on your experience with analysing KPIs and implementing strategic improvements. Be ready to discuss specific instances where your data analysis led to enhanced guest experiences or operational efficiency. This will show that you have a strong commercial mindset, which is crucial for this role.
✨Be Ready for Flexibility
Since the role requires flexibility with working hours, including evenings and weekends, be prepared to discuss your availability and willingness to cover at properties. This shows your commitment to the role and your understanding of the demands of the hospitality industry.