Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the Reception team to deliver exceptional guest experiences.
- Company: Join a warm and welcoming hospitality family dedicated to amazing guest interactions.
- Benefits: Enjoy flexible pay, free meals, gym access, and generous leave policies.
- Why this job: Be a key player in creating memorable moments for guests every day.
- Qualifications: Friendly, organised leaders with supervisory experience and great communication skills.
- Other info: Opportunities for career growth and professional development in a fun environment.
The predicted salary is between 24000 - 36000 £ per year.
We\’re seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience.
As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.
Your day to day will involve:
- Supervise, motivate and develop the Reception team
- Ensure all team guest interactions are warm, friendly, accurate and efficient
- Effectively respond to Guest queries and provide recommendations on Hotel products and services
- Undertake and manage administration procedures in line with company procedures
- Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
- Work with your team and the wider hotel to provide the best possible service
- Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required
Who are we looking for?
Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, as Reception Team Leader, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.
As Reception Team Leader, you will be passionate about hospitality and your warm, genuine and professional personality will shine through as you work with your team to provide the highest standards of hospitality. You will have previously supervisory experience and ideally have experience of working with Opera PMS.
If you are natural leader, have a flair for organisation with great communication skills, then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with;
- A fun environment where you will receive the training and support to develop and progress
- Stream – the ability to access up to 40% of your wages as you earn them each week
- Free parking
- Tips paid monthly
- Free meal whilst on duty
- Health cash plan with access to discounted perks
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Use of our brilliant gym on site and discounted Spa treatments
- 28 days annual leave (rising to 33 days after 5 years)
- Discounted accommodation, food and drink in our beautiful properties across the country
- Pension & Life assurance
- Long service awards, including free meals and free stays with your friends or family
We’d love to meet you – Come and join our Daniel Thwaites Family
#J-18808-Ljbffr
Reception Team Leader employer: Daniel Thwaites PLC
Contact Detail:
Daniel Thwaites PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Reception Team Leader.
✨Tip Number 2
Practice your warm hospitality skills! Think of examples from your past experiences where you’ve gone above and beyond for guests. This will show them you’re the perfect fit for creating amazing experiences.
✨Tip Number 3
Be ready to showcase your leadership style! Prepare to discuss how you motivate and develop your team. They want to see that you can inspire others while maintaining a friendly atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our family.
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and friendliness in your words.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any supervisory roles or hospitality experience you've had, especially with systems like Opera PMS!
Show Your Passion: We’re looking for someone who’s genuinely passionate about hospitality. Share examples of how you’ve gone above and beyond to create amazing experiences for guests in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our family.
How to prepare for a job interview at Daniel Thwaites PLC
✨Show Your Warmth
As a Reception Team Leader, your ability to create a warm and friendly atmosphere is key. During the interview, make sure to showcase your personable nature. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Demonstrate Leadership Skills
Highlight your supervisory experience by sharing specific examples of how you've motivated and developed a team in the past. Discuss any challenges you faced and how you overcame them, showing that you can lead effectively under pressure.
✨Know the PMS Inside Out
Familiarise yourself with the Opera PMS system before the interview. Be prepared to discuss how you've used it in previous roles or how you would approach managing bookings and billing efficiently. This shows you're proactive and ready to hit the ground running.
✨Prepare for Guest Scenarios
Think about common guest queries and how you would handle them. Prepare a few scenarios to discuss during the interview, demonstrating your problem-solving skills and commitment to delivering exceptional service. This will show that you understand the importance of guest satisfaction.
