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- Tasks: Lead the Housekeeping team to ensure immaculate rooms for guests.
- Company: Join a vibrant hospitality business dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible hours, 28 days annual leave, gym access, and generous discounts.
- Why this job: Be part of a supportive team that values attention to detail and career growth.
- Qualifications: Previous supervisory experience in Housekeeping is preferred; strong communication skills are essential.
- Other info: Opportunities for apprenticeships and bespoke training programmes available.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As Head Housekeeper, you will lead our busy Housekeeping team and ensure thousands of guests experience wonderful stays in immaculate rooms
Your day to day
- Implementation of the required standards of cleanliness and presentation of rooms
- Mentor your team to ensure they provide the highest standards and attention to detail at all times
- Responding to guest requests and issues in a professional manner and rectifying any problems as soon as possible
- Ensuring the team are completing their work within a set time frame.
- Ensuring the property procedures are followed by the team
- Carrying out induction and training of new team members
- Control of stock ordering and linen management
- Hands on to support the team as required
Who we are looking for
The standards of our bedrooms will leave a lasting impression on our guests, as Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets
You will need to be able to communicate on all levels, including to your team and across the wider property
You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride
If you are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you
Ideally you will have previous supervisory or management experience, ideally within a Housekeeping function
Our business is open all day every day, so you will need to be flexible with the times you can work
In return
In return, we are offering a rewarding role with scope for career progression
- 28 days annual leave (rising to 33 days after 5 years)
- Tips paid regularly
- Wagestream – the ability to access up to 40% of your earnings as you earn them
- Free use of local gym facilities and discounted spa treatments at our sister property, North Lakes Hotel
- Generous employee discounts in food, beverage and accomodation in our beautiful properties across the country
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Pension and Life assurance and access to hight street perks
- Bespoke training programmes accessible for all
- An engaging and supportive work environment
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Head Housekeeper employer: Daniel Thwaites PLC
Contact Detail:
Daniel Thwaites PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific standards of cleanliness and presentation that are expected in the role. Research our properties and understand what makes our housekeeping exceptional, so you can speak confidently about how you would uphold these standards.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully mentored or trained team members in the past. Be ready to discuss your approach to motivating a team and ensuring high standards under pressure.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you've effectively handled guest requests or issues. Highlight your calmness under pressure and how you managed unexpected circumstances in previous roles.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since our business operates all day every day, showing your willingness to adapt your schedule will make you a more attractive candidate for the Head Housekeeper position.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and management. Emphasise any supervisory roles you've held and specific achievements that demonstrate your attention to detail and ability to meet targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for maintaining high standards in housekeeping. Mention your leadership style and how you motivate teams to deliver exceptional service, as well as your ability to handle pressure.
Showcase Relevant Skills: Highlight skills that are crucial for the Head Housekeeper role, such as communication, problem-solving, and time management. Provide examples of how you've successfully managed teams and resolved guest issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Head Housekeeper.
How to prepare for a job interview at Daniel Thwaites PLC
✨Showcase Your Attention to Detail
As a Head Housekeeper, having a keen eye for detail is crucial. During the interview, provide examples of how you've maintained high standards in cleanliness and presentation in previous roles. This will demonstrate your ability to uphold the expectations of the position.
✨Demonstrate Leadership Skills
Since you'll be leading a team, it's important to highlight your supervisory or management experience. Share specific instances where you've successfully mentored or trained team members, showcasing your ability to motivate others and ensure they meet their targets.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle unexpected situations. Prepare examples of times when you've had to react calmly under pressure, such as resolving guest complaints or managing tight deadlines. This will illustrate your problem-solving skills and composure.
✨Communicate Effectively
Effective communication is key in this role. Be ready to discuss how you've communicated with different levels of staff and guests in the past. Highlight your ability to convey information clearly and professionally, ensuring everyone is on the same page.