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- Tasks: Lead a team to deliver five-star guest experiences at our stunning hotel.
- Company: Langdale Chase Hotel, recently refurbished and awarded 5 Star Status.
- Benefits: Competitive salary, flexible pay access, generous leave, and health perks.
- Other info: Dynamic work environment with excellent career progression opportunities.
- Why this job: Join a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Reception Team Leader to report to the Guest Service Manager and deliver a five-star guest experience. As Reception Team Leader, you will be the face of our hotel’s front office operations, delivering exceptional guest experiences while leading a team of receptionists with confidence and grace. You will ensure that every guest interaction reflects the highest standards of luxury hospitality, while fostering a culture of excellence, teamwork, and continuous improvement.
Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3, North of England Hotel of the Year and part of the AA Group of the Year.
Your day to day:
- Welcome guests with warmth, professionalism, and personalized attention
- Oversee check-in/check-out procedures to ensure efficiency and accuracy
- Supervise, coach, and motivate the reception team to deliver five-star service
- Assist in implementing service innovations and process improvements
- Manage staff rotas, shift coverage, and performance evaluations
Who are we looking for?
We are looking for someone who will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile. You will have previous hands-on experience working in a high quality Four-Star or Five-Star hotel and you must have a strong work ethic and demonstrate the ability to motivate a team. You will be able to work in line with the company’s brand standards. You will have strong leadership and communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. We are looking for someone who can maintain calm and composed, even when under pressure. You will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.
In return, we are offering a rewarding role with scope for career progression along with:
- Competitive salary, above NLW
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Enhanced maternity and paternity pay
- Health cash plan with access to discounted perks and high street discounts
- Long service awards, including free meals and free stays with your friends or family
- Employee Assistance Programme
- Discounted accommodation, food, and drink in our beautiful properties
- Pension and Life assurance
- Bespoke training programmes accessible to all
- Apprenticeships available
- An engaging & supportive work environment
Reception Team Leader in England employer: Daniel Thwaites PLC
Contact Detail:
Daniel Thwaites PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader in England
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Langdale Chase Hotel's recent refurbishments and accolades. When you walk in for that interview, drop some knowledge about their five-star status and what makes them stand out. It shows you're genuinely interested and ready to represent their brand.
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face as a Reception Team Leader. Think about how you'd handle tricky situations or go the extra mile for guests. This will help you feel more confident and prepared when discussing your approach during the interview.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've motivated teams in the past. Whether it’s through coaching or implementing new processes, make sure you highlight your ability to foster teamwork and excellence. We want to see how you can lead the reception team to deliver that five-star service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the hotel. Let’s get you on board and making waves at Langdale Chase Hotel!
We think you need these skills to ace Reception Team Leader in England
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your previous experience in high-quality hotels. We’re looking for someone who knows the ins and outs of five-star service, so relate your past roles to what we do at Langdale Chase Hotel.
Be Specific About Your Skills: Mention specific skills that align with the job description, like leadership and communication. We love it when applicants can demonstrate how they’ve motivated a team or handled pressure in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Langdale Chase Hotel.
How to prepare for a job interview at Daniel Thwaites PLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s recent achievements and its commitment to five-star service. This shows that you’re genuinely interested in the role and the company, which can really impress the interviewers.
✨Showcase Your Leadership Skills
As a Reception Team Leader, you’ll need to demonstrate your ability to motivate and manage a team. Prepare examples from your past experiences where you successfully led a team or improved service standards. This will highlight your leadership capabilities.
✨Practice Your Guest Interaction Scenarios
Think about how you would handle various guest situations, especially under pressure. Practising these scenarios can help you articulate your approach during the interview, showing that you can maintain professionalism and composure in challenging situations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hotel’s culture, team dynamics, or future goals. This not only shows your enthusiasm for the position but also helps you gauge if the hotel is the right fit for you.