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- Tasks: Be the first point of contact for guests, ensuring their experience is top-notch.
- Company: Join a vibrant Sales Office dedicated to exceptional guest service.
- Benefits: Enjoy competitive pay, 28 days leave, employee discounts, and career growth opportunities.
- Why this job: Perfect for those who love communication and want to make a real impact on guest experiences.
- Qualifications: Strong communication skills, IT proficiency, and a passion for customer service are key.
- Other info: Full training provided; previous experience is a plus but not essential.
The predicted salary is between 24000 - 36000 £ per year.
As a Conference and Events Co-ordinator you are the first point of contact for guests before they even arrive
You will be a part of our busy Sales Office, joining as a sales coordinator, to ensure everything is in place to make sure the guest’s experience is the best it can be. Our Sales Team is incredibly important to us, and therefore we are looking for someone who will be passionate about our guests experience, has a flair for organisation and is meticulous in obtaining and recording our guests needs. We are looking for an amazing communicator who will always go the extra mile.
Your day to day;
- You will spend most of your day communicating with potential and repeat guests through email and on the telephone although occasional show arounds will be needed
- Using the telephone and online booking systems to seamlessly meet the guests needs
- Providing the best possible customer service to all of our guests, be it business or pleasure
- Making and assisting with conference and events bookings
- Contributing towards sales for bedroom and meeting room occupancy targets
- Using your knowledge to showcase the facilities offered at your hotel
Who are we looking for?
We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.
You will be calm under pressure with an excellent telephone manner and the ability to multi task.
As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.
You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- 28 days annual leave
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
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Conference & Reservations Co-Ordinator employer: Daniel Thwaites PLC
Contact Detail:
Daniel Thwaites PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Reservations Co-Ordinator
✨Tip Number 1
Familiarise yourself with the hotel and its facilities. Knowing the ins and outs of what we offer will help you communicate effectively with potential guests and showcase our services confidently.
✨Tip Number 2
Practice your telephone skills! Since you'll be communicating with guests primarily over the phone, ensure you have a clear and friendly tone. Role-play with friends or family to build your confidence.
✨Tip Number 3
Brush up on your IT skills, especially with booking systems. Being tech-savvy will not only make your job easier but also impress us during the interview process.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for a conference or event. This will demonstrate your ability to manage multiple tasks and your attention to detail, which are crucial for this role.
We think you need these skills to ace Conference & Reservations Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event coordination. Use specific examples that demonstrate your organisational skills and ability to communicate effectively with guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention your ability to handle pressure and multitask, as well as your proficiency with IT systems, which are crucial for this role.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, communication, and adaptability. These are key traits the company is looking for in a Conference & Reservations Co-Ordinator.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for this position.
How to prepare for a job interview at Daniel Thwaites PLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went the extra mile to ensure a guest's satisfaction, as this role heavily relies on creating memorable experiences.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and stay organised under pressure. You might want to share specific tools or methods you use to keep track of bookings and guest requests, as attention to detail is crucial in this position.
✨Practice Your Communication Skills
Since you'll be communicating with guests via phone and email, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter, such as handling inquiries or resolving issues.
✨Familiarise Yourself with IT Systems
Brush up on your knowledge of online booking systems and any relevant software that may be used in the role. Being able to demonstrate your proficiency with technology will show that you're ready to hit the ground running.
