At a Glance
- Tasks: Manage bookings and ensure a seamless guest experience from enquiry to arrival.
- Company: Join a vibrant hospitality team focused on warm service and innovation.
- Benefits: Competitive salary, flexible wage access, generous leave, and health benefits.
- Other info: Enjoy a supportive workplace with bespoke training and employee discounts.
- Why this job: Be part of a dynamic environment with opportunities for career growth and development.
- Qualifications: Experience in reservations or hospitality, strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for the next step in your career? We are looking for someone who embodies warm hospitality, innovation, an eye for detail, and craftsmanship in everything you do. You should be highly organised and detail-focused, think commercially and proactively, and communicate clearly and professionally.
Your day to day as Guest Experience and Reservations Coordinator:
The Guest Experience & Reservations Co-ordinator is responsible for the end-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival. You will also be involved in booking the guests in on arrival.
Who are we looking for?
- Experience in reservations, front office or hospitality administration
- Strong organisational and time management skills
- Commercial awareness and understanding of revenue drivers
- Experience with booking systems (e.g. Rezlynx, Zonal)
- Strong communication and customer service skills
- Experience in reservations, reception or working in a conference and events sales office is essential
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Ability to access up to 40% of your wages as you earn them
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Pension Scheme and Life assurance
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Guest Experience and Reservations Coordinator in Brighton employer: Daniel Thwaites PLC
Join a dynamic team where your passion for hospitality and attention to detail will be truly valued. As a Guest Experience and Reservations Coordinator, you will thrive in a supportive work environment that prioritises employee growth, offering bespoke training programmes and career progression opportunities. With competitive salaries, generous leave, and unique benefits like the ability to access your wages as you earn them, this role promises a rewarding experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience and Reservations Coordinator in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your experience in reservations and customer service. We recommend using the STAR method to structure your answers – it helps you highlight your skills effectively!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring a portfolio of your past work or examples of how you've managed bookings efficiently. We want to see that attention to detail and commercial awareness in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Experience and Reservations Coordinator in Brighton
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! We want to see how you embody warm hospitality and innovation in your previous roles. Share specific examples that highlight your attention to detail and craftsmanship.
Be Organised and Clear:Since the role requires strong organisational skills, make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language clear and professional. This will show us that you can manage bookings efficiently!
Highlight Relevant Experience:Don’t forget to mention any experience you have in reservations or front office roles. We’re looking for candidates who understand revenue drivers and booking systems, so be sure to include any relevant software you’ve used, like Rezlynx or Zonal.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Daniel Thwaites PLC
✨Showcase Your Hospitality Skills
Make sure to highlight your experience in hospitality during the interview. Share specific examples of how you've provided excellent customer service or resolved guest issues in the past. This will demonstrate your ability to embody the warm hospitality they’re looking for.
✨Know Your Booking Systems
Familiarise yourself with common booking systems like Rezlynx or Zonal before the interview. If you have experience with these or similar systems, be ready to discuss how you used them to manage reservations effectively. This shows you’re proactive and ready to hit the ground running.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage your time and stay organised, especially when handling multiple bookings. You could mention tools or methods you use to keep track of tasks and ensure nothing falls through the cracks. This is crucial for the role!
✨Communicate Clearly and Professionally
Practice your communication skills ahead of time. During the interview, aim to speak clearly and professionally, as this reflects the strong communication skills they value. Consider doing a mock interview with a friend to refine your responses and get comfortable with articulating your thoughts.
