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- Tasks: Be the go-to person for maintenance queries and ensure timely job completion.
- Company: Join a vibrant team in the hospitality sector with a focus on support and development.
- Benefits: Enjoy flexible wage access, generous leave, and discounts at stunning properties.
- Why this job: Make a real difference in maintaining beautiful venues while growing your career.
- Qualifications: Strong communication skills and a knack for teamwork are essential.
- Other info: Fun work environment with training opportunities and career progression.
The predicted salary is between 36000 - 60000 £ per year.
As Property Administrator (Reactive Maintenance), you play a key role in the team, working as the first point of contact for our Area Business Managers, General Managers and Property Manager, as well as our contractors, handling calls and dealing with any queries on maintenance jobs required across the business.
Your day-to-day activities will include:
- Handling calls from our pubs, inns & hotels as well our PMs, GMs & ABMs.
- Dealing with queries quickly and efficiently.
- Logging jobs on our maintenance portal ‘Access Maintain’ and ensuring they are attended to within given timescales and follow up with contractors as appropriate.
- Ensuring our pubs, inns & hotels are updated on all jobs via courtesy calls and emails with updates on reactive, planned and quoted jobs.
- Sending weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets, with a particular focus on reactive maintenance.
- Developing and maintaining a monthly report on reactive maintenance ensuring a downward trend in overdue jobs which is reported to line manager.
- Developing a trend analysis report for Property Managers using access maintain system.
- Ensure contractor regulation information held by us is kept up to date, e.g. insurance documentation, safe contractor, H&S policy documentation.
- Processing all incoming invoices for the estates team to the relevant Property Manager.
- Raising all capex PO orders for projects.
Who are we looking for:
We are looking for someone with excellent verbal and written communication skills and who can develop strong relationships with key stakeholders. You will be able to provide clear and reactive advice to our properties and colleagues across the business and ideally have helpdesk experience in either the facilities or maintenance sector. You will be a strong team player, able to work as part of a small team and be willing to go the extra mile to ensure our properties are properly supported. Computer literacy with a good working knowledge of Microsoft Office is essential in this role.
In return, we are offering a rewarding role with scope for career progression along with:
- A fun environment where you will receive the training and support to develop and progress.
- Stream - Ability to access up to 40% of your wages as you earn them.
- 36.25 hours working week.
- Enhanced maternity and paternity pay.
- Employee Assistance Programme.
- Health cash plan with access to discounted perks.
- 33 days annual leave.
- Discounted accommodation, food and drink in our beautiful properties across the country.
- Pension & Life assurance with access to high street discounts.
- Long service awards, including free meals and free stays with your friends or family.
Property Administrator in Blackburn employer: Daniel Thwaites Head Office
Contact Detail:
Daniel Thwaites Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Administrator in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Property Administrator role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with maintenance portals like ‘Access Maintain’ and brush up on Microsoft Office. Being tech-savvy will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our fun environment.
We think you need these skills to ace Property Administrator in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Property Administrator role. Highlight your relevant experience in handling maintenance queries and your ability to communicate effectively with various stakeholders.
Show Off Your Skills: Don’t forget to showcase your computer literacy, especially with Microsoft Office. Mention any helpdesk experience you have, as it’s a big plus for us when dealing with reactive maintenance.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your excellent written communication skills, which are essential for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Daniel Thwaites Head Office
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Property Administrator role and its responsibilities. Familiarise yourself with terms like 'reactive maintenance' and the tools mentioned in the job description, such as the 'Access Maintain' portal. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated in past roles. Think about times when you handled queries or provided updates to stakeholders. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Team Spirit
Being a strong team player is crucial for this position. Be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where you went the extra mile to support your team or improve processes, as this will resonate well with the interviewers.
✨Prepare for Technical Questions
Brush up on your computer literacy, especially with Microsoft Office, as it's essential for this role. You might be asked about your experience with logging jobs or processing invoices, so think of relevant examples. Showing that you're tech-savvy will give you an edge in the interview.
