At a Glance
- Tasks: Support service centre operations and enhance customer satisfaction through technical expertise.
- Company: Global leader in high-performance plastic and rubber extrusion solutions.
- Benefits: Career advancement opportunities, supportive team environment, and hands-on experience.
- Other info: Exciting growth potential and a chance to work with cutting-edge technology.
- Why this job: Join a dynamic team and make a real impact in the manufacturing industry.
- Qualifications: Experience in control systems and electrical engineering; strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Our Client is the global leader in the design and manufacture of high-performance plastic and rubber extrusion lines. The company's mission is to supply technologically advanced extrusion solutions to the global polymer and rubber processing industries whilst simultaneously supporting multiple heritage brands. Providing exceptional value to customers, our client serves a wide range of industries including packaging, construction, healthcare, agriculture, automotive, electronics, and energy. Additionally, the company offers a full range of extrusion aftermarket services and rebuilds/reconditions older machines for resale. Their UK business unit is a growing, tight-knit operation with an excellent team environment.
Role Summary: The Automation & Controls Service Engineer will assist the current Service Centre Manager lead the company's service centre operations, focusing on customer satisfaction and operational efficiency. In addition, the successful candidate will assist in supporting the growth of the machinery control business and establish new areas of expertise within the customer base.
Key Responsibilities:
- Assist in the daily operations of the service centre, ensuring high standards of customer service and operational efficiency.
- Develop awareness of both historic and current control systems in an effort to support for the full range of company products with a strong focus on ongoing support for heritage brands.
- Work alongside current Service Manager and other on-site staff on electrical and control issues.
- Support projects with customers, troubleshooting existing issues and providing solutions.
- Assist in specification of PLCs, software, hardware and related technology for replacement and refurbishment of out-of-date equipment.
- Assist in transition from analogue to digital technology.
- Assist in development of new control solutions for plastic processing equipment.
- Modify standard control panels to suit customer needs and upgrade/modify electrical systems on rebuilds.
- Provide consultative technical advice and assist in solving equipment and processing problems for customers.
- Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders.
- Coordinate with sales and production teams to ensure timely and effective service delivery.
- Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution.
- Promote and manage aftermarket sales, including service contracts, parts, and upgrades.
- Conduct service calls, sales calls, and commissioning visits, as necessary.
- Keep up to date with current safety standards, working practices, and technological advancements applicable to the business sector.
Qualifications and Skills:
- Strong experience in control systems, electrical engineering, and electrical wiring.
- Experience in varying manufacturing environments throughout the plastics industry.
- Demonstrated ability to solve technical issues and provide hands-on support.
- Excellent communication skills and confidence in front of customers.
- Willingness to travel as needed.
- Working experience with some/all of the following: Ladder Logic, IEC 61131, HMI configuration, SCADA software (WinCC, Wonderware, Proface, Red Lion), Networking IP/Ethernet IP, and typical PLC controls (Siemens, Allen Bradley, Proface).
Opportunities for Growth: This role offers significant opportunities for career advancement. The successful candidate will help drive the development of the business's systems, Service Electrical and Control offerings in line with corporate strategy. So join this amazing company and contribute to a global leader's success while advancing your career in a dynamic and supportive environment!
Automation & Controls Service Engineer in Brierley Hill employer: Daniel - Scott Recruitment
Our client is an exceptional employer, offering a dynamic and supportive work environment where the Automation & Controls Service Engineer can thrive. With a strong focus on employee growth and development, the company provides ample opportunities for career advancement while fostering a tight-knit team culture that values collaboration and customer satisfaction. Located in the UK, this growing operation not only supports a diverse range of industries but also encourages innovation and expertise in cutting-edge technology, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Daniel - Scott Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automation & Controls Service Engineer in Brierley Hill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their heritage brands and current technologies. This will help you showcase your knowledge and passion during the interview, making you stand out from the crowd.
✨Tip Number 3
Practice your technical skills! Brush up on control systems, PLCs, and electrical engineering concepts relevant to the role. Being able to discuss these topics confidently will impress potential employers and show you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Automation & Controls Service Engineer in Brierley Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Automation & Controls Service Engineer role. Highlight your experience with control systems and electrical engineering, and don’t forget to mention any relevant projects you've worked on that align with our client's needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to the team. Be sure to mention your experience in customer service and problem-solving, as these are key for us.
Showcase Your Technical Skills:In your application, make sure to showcase your technical skills, especially with PLCs, HMI configuration, and SCADA software. We want to see how you can bring your expertise to our service centre operations and help us support our customers effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daniel - Scott Recruitment
✨Know Your Control Systems
Make sure you brush up on your knowledge of control systems and electrical engineering. Familiarise yourself with the specific technologies mentioned in the job description, like Ladder Logic and SCADA software. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced in manufacturing environments and how you resolved them. This will demonstrate your hands-on support capabilities and problem-solving mindset, which are crucial for this role.
✨Communicate Effectively
Since excellent communication skills are a must, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts, so try to simplify them as if you were talking to a customer. This will highlight your ability to convey information effectively.
✨Understand Customer Satisfaction
Research the importance of customer satisfaction in service roles. Be prepared to discuss how you would handle customer inquiries and complaints, ensuring prompt resolutions. Showing that you prioritise customer needs will align well with the company's focus on operational efficiency and service excellence.
