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- Tasks: Lead service operations, ensuring customer satisfaction and operational efficiency in automation.
- Company: Dynamic company in Dudley focused on machinery control and customer support.
- Benefits: Excellent salary package, company vehicle, and additional perks.
- Why this job: Join a team driving innovation in automation and make a real impact.
- Qualifications: Strong experience in control systems and electrical engineering required.
- Other info: Opportunity for growth in a supportive and collaborative environment.
The predicted salary is between 40000 - 50000 £ per year.
We are privileged to be working with our new client based in Dudley, to recruit for a Senior Automation Service Technician who will assist the service centre manager in leading the company’s service operations, focusing on customer satisfaction and operational efficiency.
Alongside the in-house controls expert, you will provide additional assistance in supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy.
KEY RESPONSIBILITIES- Assist in the daily operations of the service centre, ensuring high standards of customer service and operational efficiency.
- Develop awareness of both historic and current control systems in an effort to support for the full range of company products with a strong focus on ongoing support for heritage brands.
- Work alongside current controls expert on electrical and control issues.
- Support projects with customers, troubleshooting existing issues and providing solutions.
- Assist in specification of PLCs, software, hardware and related technology for replacement and refurbishment of out-of-date equipment.
- Assist in transition from analogue to digital technology.
- Assist in development of new control solutions for plastic processing equipment.
- Modify standard control panels to suit customer needs and upgrade/modify electrical systems on rebuilds.
- Provide consultative technical advice and assist in solving equipment and processing problems for customers.
- Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders.
- Coordinate with sales and production teams to ensure timely and effective service delivery.
- Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution.
- Promote and manage aftermarket sales, including service contracts, parts, and upgrades.
- Conduct service calls, sales calls, and commissioning visits, as necessary.
- Keep up to date with current safety standards, working practices, and technological advancements applicable to the business sector.
- Strong experience in control systems, electrical engineering, and electrical wiring.
- Experience in varying manufacturing environments throughout the plastics industry.
- Demonstrated ability to solve technical issues and provide hands-on support.
- Excellent communication skills and confidence in front of customers.
- Willingness to travel as needed.
- The ideal candidate will have experience working with some/all of the following: Ladder Logic, IEC 61131, HMI configuration, SCADA software (WinCC, Wonderware, Proface, Red Lion), Networking IP/Ethernet IP, and typical PLC controls (Siemens, Allen Bradley, Proface).
In return our client offers an excellent salary package, company vehicle and other benefits. If you would like more info, please apply with an updated CV and contact details.
Senior Automation Service Technician in West Bromwich employer: Daniel-Scott Recruitment Ltd
Contact Detail:
Daniel-Scott Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Automation Service Technician in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Automation Service Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of control systems. We recommend practising common interview questions and scenarios related to electrical engineering to show you’re the right fit for the job.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples where you’ve tackled technical issues. We want to see how you think on your feet and provide solutions, especially in the plastics industry.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. We believe it shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’re the best candidate!
We think you need these skills to ace Senior Automation Service Technician in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Automation Service Technician role. Highlight your experience with control systems and electrical engineering, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your passion for customer satisfaction and operational efficiency, and how your skills can help drive the business forward.
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've solved technical issues in the past. This will demonstrate your hands-on support abilities and show that you can tackle challenges head-on, which is key for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Daniel-Scott Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of control systems and electrical engineering. Familiarise yourself with the specific technologies mentioned in the job description, like Ladder Logic and SCADA software. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think of specific situations where you provided hands-on support or solved complex problems. This will demonstrate your ability to think on your feet and provide value to the company.
✨Communicate Effectively
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to explain how you would handle customer inquiries or complaints, so being clear and concise is key. Remember, it's not just about what you know, but how you convey it!
✨Be Ready to Discuss Customer Focus
The role emphasises customer satisfaction, so be prepared to talk about your experience in delivering high-quality service. Think of times when you went above and beyond for a customer or how you handled feedback. This will highlight your commitment to operational efficiency and customer care.