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- Tasks: Lead service operations, support customer satisfaction, and troubleshoot control systems.
- Company: Dynamic company in Dudley focused on automation and customer service.
- Benefits: Competitive salary, company vehicle, and excellent career growth opportunities.
- Why this job: Join a team driving innovation in automation and make a real impact.
- Qualifications: Strong experience in control systems and electrical engineering required.
- Other info: Exciting role with travel opportunities and hands-on problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
We are privileged to be working with our new client based in Dudley, to recruit for a Senior Automation Service Technician who will assist the service centre manager in leading the company’s service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert, you will provide additional assistance in supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy.
KEY RESPONSIBILITIES
- Assist in the daily operations of the service centre, ensuring high standards of customer service and operational efficiency.
- Develop awareness of both historic and current control systems in an effort to support for the full range of company products with a strong focus on ongoing support for heritage brands.
- Work alongside current controls expert on electrical and control issues.
- Support projects with customers, troubleshooting existing issues and providing solutions.
- Assist in specification of PLCs, software, hardware and related technology for replacement and refurbishment of out-of-date equipment.
- Assist in transition from analogue to digital technology.
- Assist in development of new control solutions for plastic processing equipment.
- Modify standard control panels to suit customer needs and upgrade/modify electrical systems on rebuilds.
- Provide consultative technical advice and assist in solving equipment and processing problems for customers.
- Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders.
- Coordinate with sales and production teams to ensure timely and effective service delivery.
- Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution.
- Promote and manage aftermarket sales, including service contracts, parts, and upgrades.
- Conduct service calls, sales calls, and commissioning visits, as necessary.
- Keep up to date with current safety standards, working practices, and technological advancements applicable to the business sector.
REQUIRED SKILLS/QUALIFICATIONS
- Strong experience in control systems, electrical engineering, and electrical wiring.
- Experience in varying manufacturing environments throughout the plastics industry.
- Demonstrated ability to solve technical issues and provide hands-on support.
- Excellent communication skills and confidence in front of customers.
- Willingness to travel as needed.
- The ideal candidate will have experience working with some/all of the following: Ladder Logic, IEC 61131, HMI configuration, SCADA software (WinCC, Wonderware, Proface, Red Lion), Networking IP/Ethernet IP, and typical PLC controls (Siemens, Allen Bradley, Proface).
In return our client offers an excellent salary package, company vehicle and other benefits. If you would like more info, please apply with an updated CV and contact details.
Senior Automation Service Technician employer: Daniel-Scott Recruitment Ltd
Contact Detail:
Daniel-Scott Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Automation Service Technician
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend relevant events, and join online forums. The more people you know in the automation and control systems field, the better your chances of landing that Senior Automation Service Technician role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with control systems and electrical engineering. When you get the chance to chat with potential employers, having tangible examples will set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to troubleshooting and customer service. We all know how important communication is, so be sure to highlight your ability to solve technical issues while keeping customers happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who can help us drive our service operations and enhance customer satisfaction.
We think you need these skills to ace Senior Automation Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Automation Service Technician role. Highlight your experience with control systems and electrical engineering, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your passion for customer satisfaction and operational efficiency, and how your skills can help drive the business forward.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've solved technical issues in the past. This will show us that you have the hands-on support experience we’re looking for, especially in troubleshooting and providing solutions for customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Daniel-Scott Recruitment Ltd
✨Know Your Control Systems
Make sure you brush up on your knowledge of control systems and electrical engineering. Be prepared to discuss your experience with Ladder Logic, HMI configuration, and SCADA software. This will show that you’re not just familiar with the concepts but can also apply them practically.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've solved technical issues in the past. Think of situations where you provided hands-on support or troubleshooting for customers. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Communicate Effectively
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly. You might want to prepare for common customer scenarios and how you would handle inquiries or complaints. This will help you come across as confident and capable.
✨Understand the Company’s Needs
Research the company and its products thoroughly. Understand their focus on customer satisfaction and operational efficiency. Tailor your responses to show how your skills and experiences align with their corporate strategy and how you can contribute to their growth.