Senior Automation Service Technician in Birmingham

We are privileged to be working with our new client based in Dudley, to recruit for a Senior Automation Service Technician who will assist the service centre manager in leading the company’s service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert, you will provide additional assistance in supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy.

KEY RESPONSIBILITIES

• Assist in the daily operations of the service centre, ensuring high standards of customer service and operational efficiency.
• Develop awareness of both historic and current control systems in an effort to support for the full range of company products with a strong focus on ongoing support for heritage brands.
• Work alongside current controls expert on electrical and control issues.
• Support projects with customers, troubleshooting existing issues and providing solutions.
• Assist in specification of PLCs, software, hardware and related technology for replacement and refurbishment of out-of-date equipment.
• Assist in transition from analogue to digital technology.
• Assist in development of new control solutions for plastic processing equipment.
• Modify standard control panels to suit customer needs and upgrade/modify electrical systems on rebuilds.
• Provide consultative technical advice and assist in solving equipment and processing problems for customers.
• Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders.
• Coordinate with sales and production teams to ensure timely and effective service delivery.
• Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution.
• Promote and manage aftermarket sales, including service contracts, parts, and upgrades.
• Conduct service calls, sales calls, and commissioning visits, as necessary.
• Keep up to date with current safety standards, working practices, and technological advancements applicable to the business sector.

REQUIRED SKILLS/QUALIFICATIONS

• Strong experience in control systems, electrical engineering, and electrical wiring.
• Experience in varying manufacturing environments throughout the plastics industry.
• Demonstrated ability to solve technical issues and provide hands-on support.
• Excellent communication skills and confidence in front of customers.
• Willingness to travel as needed.
• The ideal candidate will have experience working with some/all of the following: Ladder Logic, IEC 61131, HMI configuration, SCADA software (WinCC, Wonderware, Proface, Red Lion), Networking IP/Ethernet IP, and typical PLC controls (Siemens, Allen Bradley, Proface).

In return our client offers an excellent salary package, company vehicle and other benefits. If you would like more info, please apply with an updated CV and contact details.