At a Glance
- Tasks: Support service centre operations and enhance customer satisfaction through innovative control solutions.
- Company: Global leader in high-performance plastic and rubber extrusion technology.
- Benefits: Career advancement, supportive team environment, and hands-on experience with cutting-edge technology.
- Other info: Opportunities for growth and development in a thriving business unit.
- Why this job: Join a dynamic team and make a real impact in the manufacturing industry.
- Qualifications: Experience in control systems and electrical engineering; strong problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
Our Client is the global leader in the design and manufacture of high-performance plastic and rubber extrusion lines. The company's mission is to supply technologically advanced extrusion solutions to the global polymer and rubber processing industries whilst simultaneously supporting multiple heritage brands. Providing exceptional value to customers, our client serves a wide range of industries including packaging, construction, healthcare, agriculture, automotive, electronics, and energy. Additionally, the company offers a full range of extrusion aftermarket services and rebuilds/reconditions older machines for resale. Their UK business unit is a growing, tight-knit operation with an excellent team environment.
Role Summary: The Automation & Controls Service Engineer will assist the current Service Centre Manager lead the company's service centre operations, focusing on customer satisfaction and operational efficiency. In addition, the successful candidate will assist in supporting the growth of the machinery control business and establish new areas of expertise within the customer base.
Key Responsibilities:
- Assist in the daily operations of the service centre, ensuring high standards of customer service and operational efficiency.
- Develop awareness of both historic and current control systems in an effort to support for the full range of company products with a strong focus on ongoing support for heritage brands.
- Work alongside current Service Manager and other on-site staff on electrical and control issues.
- Support projects with customers, troubleshooting existing issues and providing solutions.
- Assist in specification of PLCs, software, hardware and related technology for replacement and refurbishment of out-of-date equipment.
- Assist in transition from analogue to digital technology.
- Assist in development of new control solutions for plastic processing equipment.
- Modify standard control panels to suit customer needs and upgrade/modify electrical systems on rebuilds.
- Provide consultative technical advice and assist in solving equipment and processing problems for customers.
- Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders.
- Coordinate with sales and production teams to ensure timely and effective service delivery.
- Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution.
- Promote and manage aftermarket sales, including service contracts, parts, and upgrades.
- Conduct service calls, sales calls, and commissioning visits, as necessary.
- Keep up to date with current safety standards, working practices, and technological advancements applicable to the business sector.
Qualifications and Skills:
- Strong experience in control systems, electrical engineering, and electrical wiring.
- Experience in varying manufacturing environments throughout the plastics industry.
- Demonstrated ability to solve technical issues and provide hands-on support.
- Excellent communication skills and confidence in front of customers.
- Willingness to travel as needed.
- Working experience with some/all of the following: Ladder Logic, IEC 61131, HMI configuration, SCADA software (WinCC, Wonderware, Proface, Red Lion), Networking IP/Ethernet IP, and typical PLC controls (Siemens, Allen Bradley, Proface).
Opportunities for Growth: This role offers significant opportunities for career advancement. The successful candidate will help drive the development of the business's systems, Service Electrical and Control offerings in line with corporate strategy. So join this amazing company and contribute to a global leader's success while advancing your career in a dynamic and supportive environment!
Automation & Controls Service Engineer employer: Daniel-Scott Recruitment Ltd
Our client is an exceptional employer, offering a dynamic and supportive work environment where the Automation & Controls Service Engineer can thrive. With a strong focus on employee growth and development, the company provides ample opportunities for career advancement while fostering a tight-knit team culture that values collaboration and customer satisfaction. Located in the UK, this growing operation not only leads in technological advancements but also supports a diverse range of industries, making it a rewarding place to build a meaningful career.
Contact Detail:
Daniel-Scott Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Automation & Controls Service Engineer
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Automation & Controls Service Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of control systems. We recommend practising common interview questions related to PLCs and electrical engineering to show you’re the right fit for the team.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples where you’ve tackled technical issues. We want to see how you think on your feet and provide solutions, especially in a customer-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team!
We think you need these skills to ace Automation & Controls Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Automation & Controls Service Engineer role. Highlight your experience with control systems and electrical engineering, and don’t forget to mention any relevant projects or achievements that showcase your skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our mission. Be sure to mention your customer service skills and any experience in the plastics industry.
Showcase Your Technical Skills:We want to see your technical prowess! Make sure to include specific examples of your experience with PLCs, HMI configuration, and any other relevant technologies. This will help us understand how you can contribute to our team right from the start.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Daniel-Scott Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of control systems and electrical engineering. Familiarise yourself with the specific technologies mentioned in the job description, like Ladder Logic and SCADA software. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced in manufacturing environments and how you resolved them. This will demonstrate your hands-on experience and ability to provide solutions, which is crucial for this role.
✨Communicate Effectively
Since excellent communication skills are a must, practice explaining complex technical concepts in simple terms. You might be asked to explain how you would handle customer inquiries or complaints, so think about how you can convey your ideas clearly and effectively.
✨Be Ready to Discuss Customer Focus
This role emphasises customer satisfaction, so be prepared to talk about how you've prioritised customer needs in previous positions. Share examples of how you've managed customer feedback or improved service delivery, as this will highlight your commitment to operational efficiency and customer care.
