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- Tasks: Build relationships with residents and ensure clear communication during maintenance works.
- Company: Join a dynamic housing team in Leatherhead focused on resident satisfaction.
- Benefits: Competitive pay, supportive environment, and opportunities for career growth.
- Other info: Temp-to-perm role with a chance to develop in a busy team.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 38700 - 48700 £ per year.
We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works. The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed.
Key Responsibilities
- Build and maintain positive relationships with residents and stakeholders
- Provide clear communication regarding planned works, schedules, and any disruptions
- Carry out resident consultations, home visits, and satisfaction surveys
- Handle resident enquiries, complaints, and concerns professionally and efficiently
- Work closely with site managers, operatives, and client teams to ensure smooth delivery of works
- Ensure vulnerable residents receive additional support where required
- Maintain accurate records, reports, and resident communication logs
- Assist with access arrangements and minimise no-access issues
- Monitor customer satisfaction and help drive service improvements
Resident Liaison Officer in Surrey employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you’d handle specific scenarios, like managing complaints or communicating with vulnerable residents. We want you to shine!
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your experiences. Use examples that highlight your ability to build relationships and keep residents informed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Resident Liaison Officer in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and communication skills, as these are key for the Resident Liaison Officer role. We want to see how your experience aligns with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering a positive resident experience and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to build relationships and handle enquiries effectively. We love seeing examples of how you've made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Daniel Owen
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like handling resident enquiries and maintaining communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with residents or stakeholders. Think about how you handled difficult situations or complaints, and be ready to discuss these during the interview.
✨Demonstrate Your Customer Service Passion
This role is all about delivering a positive resident experience. Be prepared to talk about your approach to customer service and how you ensure satisfaction. Share specific instances where you've gone above and beyond for residents or clients, as this will highlight your commitment to the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, or how they measure resident satisfaction. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.