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For Companies At a Glance
- Tasks: Manage planned works and oversee contractor performance in social housing.
- Company: Join a well-established social housing provider making a difference.
- Benefits: Competitive hourly rate, impactful role, and opportunity for growth.
- Why this job: Take on real responsibility and make a positive impact in the community.
- Qualifications: Experience in managing planned works and strong contractor management skills.
- Other info: Fast-paced environment with a focus on resident satisfaction and compliance.
The predicted salary is between 23 - 29 £ per hour.
We are currently recruiting for an experienced Service Manager - Planned Works to join a social housing provider on a temporary basis. This is a key operational role overseeing the delivery of planned maintenance and capital works programmes across a residential housing portfolio. The role is ideal for a hands-on service manager with strong contractor management experience and a solid understanding of compliance, budgets, and resident-focused delivery.
The Role
- Manage planned works programmes including component replacements, cyclical maintenance, and improvement works.
- Ensure projects are delivered on time, within budget, and to the required quality standards, while maintaining a strong focus on resident satisfaction and statutory compliance.
Key Responsibilities
- Oversee the delivery of planned works programmes across social housing stock.
- Manage external contractors and consultants, monitoring performance, quality, cost, and health & safety compliance.
- Ensure works are delivered in line with budgets, programmes, and regulatory requirements.
- Act as a point of escalation for operational issues, contractor performance, and resident concerns.
- Work closely with internal teams including asset management, housing, finance, and compliance.
- Monitor KPIs, prepare reports, and provide updates to senior management.
- Support procurement activity and contract management where required.
- Ensure a strong customer focus, minimising disruption and maintaining clear communication with residents.
About You
- Proven experience managing planned works programmes within social housing or a similar housing environment.
- Strong knowledge of building maintenance, capital works, and compliance requirements.
- Experience managing contractors and overseeing multiple workstreams simultaneously.
- Good financial awareness, including budget management and cost control.
- Strong organisational and stakeholder management skills.
- Confident communicator, able to manage both internal teams and external suppliers effectively.
What's on Offer
- Competitive hourly rate of £23-£29, depending on experience.
- Opportunity to join a well-established housing organisation on a key interim assignment.
- Fast-paced role with real responsibility and impact.
Service Manager employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of compliance and contractor management. Be ready to share specific examples from your past experience that showcase your skills in managing planned works and ensuring resident satisfaction.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that match your skills in social housing and planned maintenance, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing planned works and contractor oversight, as well as any relevant compliance knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in similar positions and how you’ve ensured resident satisfaction while managing budgets.
Showcase Your Communication Skills: As a Service Manager, strong communication is key. In your application, demonstrate how you've effectively managed internal teams and external contractors. We love seeing candidates who can keep everyone on the same page!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at Daniel Owen
✨Know Your Stuff
Make sure you brush up on your knowledge of planned works programmes and compliance requirements. Familiarise yourself with the specific challenges faced in social housing, as this will show that you understand the role and can hit the ground running.
✨Showcase Your Experience
Prepare to discuss your previous experience managing contractors and overseeing multiple workstreams. Have specific examples ready that highlight your ability to deliver projects on time and within budget, while keeping resident satisfaction at the forefront.
✨Communicate Clearly
As a Service Manager, communication is key. Practice articulating how you would handle operational issues or contractor performance concerns. Be ready to demonstrate your stakeholder management skills and how you keep everyone informed and engaged.
✨Prepare Questions
Think of insightful questions to ask about the organisation's current projects and challenges. This not only shows your interest but also gives you a chance to assess if the role aligns with your career goals and values.
