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- Tasks: Lead a dynamic helpdesk team and oversee daily operations.
- Company: Join a fast-paced maintenance and facilities management company.
- Benefits: Competitive salary, supportive environment, and career growth opportunities.
- Why this job: Step into a key leadership role and make a real impact.
- Qualifications: 3+ years in a contact centre with leadership experience.
- Other info: Immediate start available; perfect for motivated individuals.
The predicted salary is between 28800 - 38400 £ per year.
We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment.
Key Responsibilities
- Manage and lead a team of contact centre operatives
- Oversee the daily operations of the scheduling team
- Conduct regular 1-to-1s and performance reviews
- Maintain and update training documentation and identify team training needs
- Support the rollout of new processes and initiatives
- Ensure compliance with all relevant procedures and policies
Requirements
- Minimum 3 years' experience in a contact centre environment
- Previous experience in a team leader or supervisory role
- Strong organisational and prioritisation skills
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Ability to lead and motivate a team in a dynamic environment
Helpdesk Team Leader in Salford employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Leader in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in facilities management or contact centres. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and scheduling. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated your team or improved processes in your previous roles. This will help you stand out as the ideal candidate for the Helpdesk Team Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Team Leader in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Team Leader role. Highlight your experience in planning and scheduling, as well as any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your leadership experience and how you’ve successfully managed teams in the past.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication skills, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Daniel Owen
✨Know Your Stuff
Make sure you brush up on your knowledge of helpdesk operations and team leadership. Familiarise yourself with common scheduling tools and processes, as well as the specific challenges faced in a contact centre environment. This will show that you're not just a good leader, but also someone who understands the ins and outs of the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Think about how you handled difficult situations or motivated your team during busy periods. This will demonstrate your capability to manage and inspire others in a fast-paced setting.
✨Ask Smart Questions
At the end of the interview, don’t shy away from asking insightful questions about the company’s current challenges or future initiatives. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently, especially when discussing your experience in planning and scheduling. The more comfortable you are speaking about your skills, the better you'll perform in the actual interview.
