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- Tasks: Be the go-to person for residents, ensuring their voices are heard and issues resolved.
- Company: A top property maintenance company in Rochdale with a focus on customer satisfaction.
- Benefits: Great working hours, supportive team environment, and a permanent position.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: 2+ years in customer liaison roles and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A leading property maintenance company in Rochdale seeks an experienced Customer Liaison Officer to oversee resident interactions and promote customer satisfaction. This permanent role involves acting as the main point of communication between residents and site teams, resolving complaints, and ensuring smooth project execution.
The ideal candidate will have at least 2 years' experience in a similar position, strong customer service skills, and the ability to handle sensitive situations professionally. Excellent working hours and team support are offered.
Resident Liaison Officer - Property Services (Permanent) in Rochdale employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Property Services (Permanent) in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and conflict resolution. We all know that being able to handle sensitive situations is key, so think of examples from your past experience that showcase your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to the hiring team, so don’t miss out on that opportunity.
We think you need these skills to ace Resident Liaison Officer - Property Services (Permanent) in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Resident Liaison Officer role. Share specific examples of how you've handled resident interactions and resolved complaints in the past.
Showcase Your Communication Skills: Since this role is all about communication, make sure your application reflects your ability to convey information clearly and professionally. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Daniel Owen
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with common challenges in property services and think about how you would handle them. This will show that you're not just interested in the job, but that you’re prepared to tackle the real issues.
✨Showcase Your Customer Service Skills
Since this role is all about resident interactions, be ready to share specific examples of how you've successfully resolved complaints or improved customer satisfaction in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Resident Liaison Officer to understand residents' concerns fully, so showing this skill in your interview will set you apart.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
