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- Tasks: Be the first point of contact for customer queries and manage service requests efficiently.
- Company: Dynamic company in Manchester with a focus on customer care.
- Benefits: Full-time role with potential for permanent position and competitive pay.
- Why this job: Join a busy team and make a real difference in customer service.
- Qualifications: Experience in customer service and familiarity with CAFM systems preferred.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Manchester City Centre
Full-Time | 4 months temp with a view to go permanent for the right candidate
We are looking for an organised and customer-focused FM Customer Service Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities management (FM) service requests. As the first point of contact for FM issues, you will play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.
Key Responsibilities:- Act as the first point of contact for FM-related queries via phone.
- Log, allocate, and update service requests accurately within the CAFM system.
- Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders.
- Monitor planned and reactive maintenance performance, taking action to meet SLAs.
- Raise and manage purchase orders for materials, uniforms, and parts.
- Upload and maintain compliance documentation to ensure high audit scores.
- Communicate effectively with customers, contractors, and internal account teams.
- Support colleagues during busy periods or absences.
- Experienced in using CAFM systems.
- Strong background in customer service, helpdesk, or call centre environments.
- Confident communicator with excellent telephone etiquette.
- Highly organised with strong attention to detail and multitasking ability.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.
- Experience in facilities management, maintenance, or a related field (desirable).
- Proven experience coordinating contractors or suppliers.
Customer Care Advisor in Manchester employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Manchester
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Advisor, you'll need to be a confident communicator. Role-play common scenarios with friends or family to get comfortable with handling queries.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our Customer Care team.
We think you need these skills to ace Customer Care Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills related to facilities management. We want to see how your background fits the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: As a Customer Care Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daniel Owen
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your experience with them and how you've used them in previous roles. This will show that you're not just familiar with the tools, but that you can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle FM-related queries effectively.
✨Demonstrate Organisational Skills
Since this role requires strong organisational skills, come prepared to discuss how you manage multiple tasks. You could even share a time when you successfully juggled various responsibilities while maintaining attention to detail. This will highlight your ability to thrive in a fast-paced environment.
✨Practice Effective Communication
As a Customer Care Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to refine your telephone etiquette and ensure you come across as professional and approachable.
