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- Tasks: Manage rent accounts and support residents to sustain their tenancies.
- Company: Reputable social housing organisation in South East London.
- Benefits: £20 per hour, flexible working with 2 days in the office.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in social housing and strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
Location: South East London
Type: Temporary (Ongoing)
Rate: £20 PAYE per hour
Schedule: 2 days in the office, 3 days working from home
Hours: 35 hours
Social Housing Experience Required
Key Responsibilities:
- Effectively manage a case load of rent accounts, ensuring rental income is maximised while supporting residents to sustain their tenancies.
- Engage proactively with residents via phone, home visits, and office interviews.
- Provide support to residents to maximise their income, ensuring they are not financially excluded.
- Represent the organisation in possession proceedings at County Courts.
- Maintain accurate records of arrears recovery actions, complete legal documentation, and prepare reports to progress arrears cases.
- Ensure all arrears actions and documentation are completed within required timescales, adhering to income recovery policies and procedures.
- Attend evictions when required, conducting inventories of goods and arranging removals and storage.
- Work with external stakeholders such as Housing Benefit, DWP, Social Services, and Housing Options to resolve issues and prevent rent arrears.
- Collaborate with internal colleagues to resolve issues such as disrepair, succession, or abandonment of property, preventing further arrears.
- Meet individual performance targets related to income collection and customer service standards, working with colleagues to meet team targets.
Temporary Accommodation Income Officer in London employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Accommodation Income Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead on a Temporary Accommodation Income Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income recovery policies and procedures. Be ready to discuss how you've managed rent accounts in the past and how you can help residents sustain their tenancies.
✨Tip Number 3
Showcase your communication skills! Whether it's through phone calls or face-to-face meetings, demonstrate how you engage with residents and external stakeholders to resolve issues and prevent rent arrears.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the Temporary Accommodation Income Officer. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Temporary Accommodation Income Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Temporary Accommodation Income Officer role. Highlight your social housing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: As an Income Officer, you'll be engaging with residents regularly. Make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past interactions, let us know you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Daniel Owen
✨Know Your Stuff
Make sure you brush up on social housing policies and income recovery procedures. Familiarise yourself with the key responsibilities of a Temporary Accommodation Income Officer, as this will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
Since you'll be engaging with residents and external stakeholders, practice articulating how you've successfully managed similar situations in the past. Use examples that highlight your ability to support residents and resolve issues effectively.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like dealing with difficult tenants or managing arrears. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with colleagues or external partners in the past. Highlight any experiences where teamwork led to successful outcomes, especially in relation to income collection or customer service.
