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- Tasks: Manage complaints and support senior managers in adjudications.
- Company: Leading social housing firm in South London with a focus on community.
- Benefits: Hybrid working pattern and valuable experience in social housing.
- Why this job: Play a key role in improving the complaints process and making a difference.
- Qualifications: Experience in social housing and skills in training on complaints management.
- Other info: Temporary contract with potential for future opportunities.
The predicted salary is between 500 - 1500 £ per month.
A prominent social housing firm in South London is seeking a skilled Complaints Officer for a 3-month temporary contract. In this role, you will manage complaints in accordance with legislation and support senior managers with adjudications.
The ideal candidate should have social housing experience and be capable of delivering training on complaints management. This position offers a hybrid working pattern and is crucial for enhancing the complaints process across the organization.
Stage 2 Complaints Officer - Social Housing (Hybrid) in London employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stage 2 Complaints Officer - Social Housing (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your complaints management knowledge. Think about real-life examples where you've successfully handled complaints, as this will show your expertise and make you stand out.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Complaints Officer role. We’ve got all the resources you need to make your application shine, so don’t miss out!
We think you need these skills to ace Stage 2 Complaints Officer - Social Housing (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your social housing experience and any relevant skills. We want to see how your background aligns with the role of a Complaints Officer, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about complaints management and how you can contribute to enhancing the process at our firm. Keep it engaging and personal!
Showcase Your Training Skills: Since delivering training is part of the role, mention any experience you have in this area. We love candidates who can share their knowledge, so highlight any relevant training sessions or workshops you've conducted.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Daniel Owen
✨Know Your Legislation
Familiarise yourself with the relevant legislation surrounding complaints management in social housing. This will not only show your expertise but also demonstrate your commitment to adhering to legal standards.
✨Showcase Your Training Skills
Prepare examples of how you've delivered training on complaints management in the past. Be ready to discuss your approach and any positive outcomes that resulted from your training sessions.
✨Understand the Complaints Process
Research the specific complaints process used by the company. Being able to discuss their current procedures and suggest improvements can set you apart as a proactive candidate.
✨Prepare for Scenario Questions
Anticipate scenario-based questions where you might need to resolve a complaint. Think through your problem-solving strategies and be ready to articulate your thought process clearly.
