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- Tasks: Handle complaints, investigate issues, and promote effective complaint management.
- Company: Reputable organisation in South London focused on social housing.
- Benefits: Competitive pay, hybrid working, and valuable experience in a supportive environment.
- Why this job: Make a difference by improving services and helping people resolve their issues.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 22 - 24 £ per hour.
Location: South London
Contract: Temporary - 3 month contract
Hours: 36 per week
Pay: £22 - £24 PAYE per hour
Working Pattern: Hybrid available
Social Housing Experience Required
Key Responsibilities:
- Handle complaints in line with legislation and Ombudsman requirements.
- Act as an objective investigator for Stage 2 complaints and formal enquiries.
- Work with senior managers to prepare adjudications under statutory procedures.
- Promote effective, transparent complaints handling across the company.
- Deliver training and guidance to staff on complaints processes and legislation.
- Use case management systems to monitor performance and identify trends.
- Contribute to service improvement projects and share learning from complaints.
Complaints Officer in London employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Complaints Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of complaints handling legislation and Ombudsman requirements. We want you to be the go-to person for all things complaints, so show off your expertise and confidence during those interviews!
✨Tip Number 3
Don’t forget to showcase your experience with case management systems! Highlight any trends you've identified or improvements you've contributed to in previous roles. This will demonstrate your analytical skills and commitment to service improvement.
✨Tip Number 4
Apply through our website for the best chance at landing that Complaints Officer gig! We make it easy for you to get your application in front of the right people, so don’t miss out on this opportunity to shine.
We think you need these skills to ace Complaints Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Officer role. Highlight your social housing experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills: When writing your application, emphasise your ability to handle complaints and your experience with case management systems. We’re looking for someone who can promote effective complaints handling, so let us know how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Daniel Owen
✨Know Your Legislation
Familiarise yourself with the relevant legislation and Ombudsman requirements related to complaints handling. This will not only show your expertise but also demonstrate your commitment to following proper procedures.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or resolved issues in a previous role. Be ready to discuss these examples during the interview, as they will illustrate your problem-solving skills and ability to manage difficult situations.
✨Understand the Company Culture
Research the company’s values and approach to complaints handling. This will help you align your answers with their expectations and show that you’re a good fit for their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company's complaints process. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.
