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- Tasks: Manage service requests and coordinate engineering tasks during night shifts.
- Company: Join the Emergency Response team at Midland Metropolitan University Hospital.
- Benefits: Earn £13.85 per hour with flexible night shifts and a supportive work environment.
- Why this job: Be part of a vital team, enhancing your skills while making a real difference.
- Qualifications: Strong communication and IT skills; experience with CAFM systems is a plus.
- Other info: Uniform details provided during onboarding; no driving licence required.
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Helpdesk Coordinator
HD-EV-SD-25_1750842954 Posted: 25/06/2025
Helpdesk Coordinator (Nights) – Emergency Response
Working Hours: 7:00 PM – 7:00 AM (Night Shifts)
Pay Rate: £13.85 per hour
Pre-Employment Checks Required: Standard DBS Check
About the Role
We are looking for Helpdesk Coordinators to join our Emergency Response team for night shifts. Based at the Midland Metropolitan University Hospital, you will play a key role in managing service requests and ensuring that engineering tasks are assigned and completed efficiently.
Key Responsibilities
Respond to incoming calls and emails, accurately logging all service requests
Prioritise and dispatch jobs to the appropriate engineers
Monitor open jobs and escalate delays or issues as needed
Ensure all data is accurately recorded in the system
Work collaboratively with internal teams and external contractors
Deliver a high level of customer service at all times
What We\’re Looking For
Excellent communication skills, both written and verbal
Strong IT skills, including experience with Microsoft Office
Organised and able to prioritise tasks in a fast-paced environment
Comfortable working independently and as part of a team
Experience with CAFM systems (e.g. Maximo) is desirable but not essential
Additional Information
Uniform or dress code details will be provided during onboarding
A driving licence is not required for this position
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Helpdesk Coordinator employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as CAFM systems like Maximo. Even if you don't have direct experience, showing that you've researched these tools can demonstrate your initiative and willingness to learn.
✨Tip Number 2
Highlight your communication skills during any interactions, whether it's through networking or interviews. Practice articulating how you've effectively managed service requests or resolved issues in previous roles to showcase your customer service abilities.
✨Tip Number 3
Since this role involves night shifts, be prepared to discuss your availability and how you manage working during unconventional hours. Sharing strategies for maintaining productivity and focus at night can set you apart from other candidates.
✨Tip Number 4
Connect with current or former employees of the company on professional networking sites. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Coordinator role. Emphasise your communication skills, IT proficiency, and any experience in customer service or emergency response.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed service requests or worked in fast-paced environments, demonstrating your ability to prioritise tasks effectively.
Highlight Relevant Skills: In your application, clearly outline your strong IT skills, particularly with Microsoft Office. If you have experience with CAFM systems like Maximo, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Helpdesk Coordinator.
How to prepare for a job interview at Daniel Owen
✨Showcase Your Communication Skills
As a Helpdesk Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to explain how you would handle a difficult customer or a complex service request.
✨Familiarise Yourself with IT Systems
While experience with CAFM systems like Maximo is desirable, showing a strong understanding of general IT skills and Microsoft Office can set you apart. Brush up on these tools and be ready to discuss how you've used them in past roles.
✨Demonstrate Organisational Skills
The role requires prioritising tasks in a fast-paced environment. Prepare examples from your previous work where you successfully managed multiple responsibilities and how you ensured everything was completed efficiently.
✨Emphasise Team Collaboration
Working collaboratively is crucial for this position. Think of instances where you worked as part of a team to solve problems or improve processes. Highlight your ability to work independently while also being a supportive team member.
