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- Tasks: Ensure residents receive top-notch service and resolve issues quickly.
- Company: Join a dynamic team in Hertford focused on customer care.
- Benefits: Competitive salary, temp to perm contract, and flexible working hours.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: 2+ years in customer service, strong communication, and IT skills required.
- Other info: Opportunity for career growth and to work with diverse teams.
The predicted salary is between 24000 - 28000 £ per year.
Temp to perm contract
£30-34K per annum (converted into hourly rate)
Based in Hertford
To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
Specific Responsibilities
- Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively.
- Ensure that all residents can access and receive the best possible service.
- Assist in the monitoring, evaluation and control of service performance.
- Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc.
- Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate.
- Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise.
Qualifications
- Over 2 years' experience in a customer service role, or similar.
- I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages.
- Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups.
- Team player, but also comfortable working alone.
- Understands the need for respect, sensitivity and discretion in a public facing role.
- A valid driving licence.
- Experience of Retrofit, Housing and/or Planned Maintenance - desirable.
- Some flexibility of working hours may be required (evening meetings).
- Self-Motivated, enthusiastic and calm under pressure.
Resident Liaison Officer in England employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and customer service sectors. Attend local events or forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care and communication. Think about specific examples from your past experience that showcase your skills in resolving issues and working with diverse groups.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're passionate about being a Resident Liaison Officer. Your energy can make a big difference in how they perceive you.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Resident Liaison Officer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Resident Liaison Officer role. Highlight your customer service experience and any relevant qualifications to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you an ideal candidate. Don’t forget to mention your communication skills and ability to work with diverse groups.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively resolved issues in previous roles. We want to see how you can maximise comfort for residents and handle challenges effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daniel Owen
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with customer service principles, especially in housing and maintenance contexts. Brush up on your knowledge of health and safety regulations, as well as any relevant software tools like Microsoft Office and Excel.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, be prepared to demonstrate your verbal and written skills during the interview. Think of examples where you've effectively communicated with residents or clients, resolved issues, or coordinated with teams. This will show that you can handle the responsibilities of the job.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as a resident's complaint or a last-minute change in plans. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving abilities and proactive approach.
✨Be Ready to Discuss Flexibility
Since the job may require evening meetings or flexibility in hours, be honest about your availability. Highlight your willingness to adapt and your experience in managing time effectively, especially when juggling multiple tasks or working independently.