Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle complaints, investigate issues, and promote effective resolution processes.
- Company: Reputable social housing organisation in South London.
- Benefits: Competitive pay, hybrid working options, and a supportive team environment.
- Why this job: Make a difference by improving services and helping people resolve their issues.
- Qualifications: Experience in social housing and strong investigative skills required.
- Other info: Temporary role with potential for impactful service improvement projects.
The predicted salary is between 22 - 24 £ per hour.
Location: South London
Contract: Temporary - 3 month contract
Hours: 36 per week
Pay: £22 - £24 PAYE per hour
Working Pattern: Hybrid available
Social Housing Experience Required
Key Responsibilities
- Handle complaints in line with legislation and Ombudsman requirements.
- Act as an objective investigator for Stage 2 complaints and formal enquiries.
- Work with senior managers to prepare adjudications under statutory procedures.
- Promote effective, transparent complaints handling across the company.
- Deliver training and guidance to staff on complaints processes and legislation.
- Use case management systems to monitor performance and identify trends.
- Contribute to service improvement projects and share learning from complaints.
Complaints Officer employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Complaints Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of complaints handling legislation and Ombudsman requirements. We want you to be the go-to person for all things complaints, so show off your expertise when it counts!
✨Tip Number 3
Don’t forget to showcase your experience with case management systems during interviews. Highlight how you've used these tools to monitor performance and identify trends in past roles. This will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Apply through our website for the best chance at landing that Complaints Officer gig! We’re here to help you every step of the way, so take advantage of our resources and get your application in today.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Officer role. Highlight your social housing experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills: When writing your application, emphasise your ability to handle complaints and your experience with legislation and Ombudsman requirements. We’re looking for someone who can be an objective investigator, so let us know how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Daniel Owen
✨Know Your Legislation
Familiarise yourself with the relevant legislation and Ombudsman requirements related to complaints handling. This will not only show your expertise but also demonstrate your commitment to effective and compliant practices.
✨Prepare for Scenario Questions
Expect questions that ask you to handle hypothetical complaints or difficult situations. Think of specific examples from your past experience where you successfully resolved complaints, highlighting your investigative skills and objectivity.
✨Showcase Your Training Skills
Since part of the role involves delivering training, be ready to discuss any experience you have in training or guiding others. Share how you’ve effectively communicated complex processes in a way that’s easy to understand.
✨Highlight Your Analytical Skills
Discuss your experience with case management systems and how you've used data to identify trends and improve services. Be prepared to give examples of how your analytical skills have led to positive changes in previous roles.
