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- Tasks: Be the friendly face for residents during housing refurbishments and ensure smooth communication.
- Company: Join a dedicated team focused on improving community living experiences.
- Benefits: Competitive pay, company car, and a supportive work environment.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Experience in customer service, strong communication skills, and a full UK driving licence.
- Other info: Flexible hours and a chance to grow in a meaningful role.
The predicted salary is between 13 - 15 £ per hour.
Location: Chorley/St Helens areas
Job Type: 2 month temporary (initially)
Full UK Driving Licence Required - Company car can be provided.
Pay rate: £13.50 - £15.50 per hour depending on experience
Working Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday. 40 hours per week
Are you a people person with a passion for delivering excellent customer service? My client is currently seeking a dedicated Customer Liaison Officer to support their team on a live housing refurbishment scheme. This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme.
Key Responsibilities:
- Act as the main point of contact for residents/customers throughout the project
- Work closely with the Scheme Manager, Site Team, and Supervisors to coordinate access and keep residents informed
- Issue pre-introduction letters, carry out in-person pre-entry surveys, and advise on works schedule
- Take photos and videos of affected internal and external areas for documentation
- Maintain daily on-site presence during active works and follow up with phone calls to residents
- Manage client systems and trackers such as Iplanned, Mi Housing, etc.
- Address resident concerns and escalate unresolved issues in line with company procedures
- Monitor and report on customer satisfaction
- Liaise with housing associations, utility providers, and other third parties where required
- Assist with tenancy documentation, including distributing and collecting approval forms
What We're Looking For:
- Experience in a customer-facing role, ideally within social housing
- Previous tenant liaison experience on refurbishment projects is highly desirable
- Strong communication, organisational, and IT skills
- Confident dealing with challenging situations and problem resolution
- Flexibility with working hours and willingness to travel as needed
- Full UK Driving Licence is essential
This is an exciting opportunity to make a real difference to people's day-to-day experiences during vital housing improvement works. If you're enthusiastic, reliable, and passionate about delivering excellent service, we'd love to hear from you!
Customer Liaison Officer in Chorley employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Chorley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or customer service roles. You never know who might have a lead on a Customer Liaison Officer position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer-facing roles and practice your responses. We want you to shine when discussing your experience and how you handle challenging situations.
✨Tip Number 3
Show off your skills! If you have experience with systems like Iplanned or Mi Housing, make sure to highlight that in conversations. It’s all about demonstrating how you can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make a difference. Your next opportunity as a Customer Liaison Officer could be just a click away!
We think you need these skills to ace Customer Liaison Officer in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in social housing. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Liaison Officer role. Share your passion for helping others and any relevant experiences that showcase your skills.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents, make sure your application reflects your strong communication abilities. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started!
How to prepare for a job interview at Daniel Owen
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer. Familiarise yourself with the key responsibilities mentioned in the job description, like coordinating with residents and managing client systems. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role is all about communication, be ready to share examples of how you've successfully handled customer interactions in the past. Think of specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to connect with residents and manage their concerns effectively.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle challenging situations, especially when dealing with upset residents. Prepare a few scenarios in advance and think through your responses. This will show that you're proactive and can think on your feet, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
