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- Tasks: Provide exceptional customer support and manage service requests efficiently.
- Company: Dynamic customer service firm in the UK with a focus on teamwork.
- Benefits: Opportunity for permanent placement, flexible hours, and supportive work environment.
- Why this job: Join a vibrant team and make a difference in customer care.
- Qualifications: Strong customer service skills and excellent organisational abilities.
- Other info: Fast-paced 24/7 helpdesk environment with growth potential.
The predicted salary is between 24000 - 36000 £ per year.
A customer service firm in the United Kingdom is seeking a Customer Care Advisor to provide exceptional frontline support. The role is pivotal in logging and managing service requests efficiently while coordinating with various teams to ensure timely resolution.
The ideal candidate will have a strong customer service background and be highly organised, able to thrive in a 24/7 helpdesk environment. This is initially a temporary position with potential for permanent placement.
Temp-to-Perm 24/7 Helpdesk Customer Care employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp-to-Perm 24/7 Helpdesk Customer Care
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the customer service field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or manage multiple requests at once. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website for the best chance of landing that temp-to-perm role! We’re always on the lookout for passionate individuals who can thrive in a 24/7 helpdesk environment, so don’t hesitate to put yourself out there.
We think you need these skills to ace Temp-to-Perm 24/7 Helpdesk Customer Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. We want to see how you've thrived in similar roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 24/7 helpdesk environment. Share specific examples of how you've provided exceptional support in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be helping customers with their queries!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Daniel Owen Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the customer service firm. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your capability to thrive in a 24/7 helpdesk environment.
✨Be Organised and Ready
Since the role requires strong organisational skills, come prepared with a notebook or digital device to jot down important points during the interview. This shows that you are proactive and can manage information efficiently, which is crucial for logging and managing service requests.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
