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For Companies At a Glance
- Tasks: Support cleaning, grounds maintenance, and tree services with admin tasks and customer relations.
- Company: Join a reputable company in Southwark, known for its commitment to social housing.
- Benefits: Enjoy a competitive hourly rate and a Monday to Friday schedule.
- Why this job: Gain valuable experience in a supportive environment while making a difference in the community.
- Qualifications: Previous social housing experience is preferred; strong communication skills are essential.
- Other info: This is a temporary ongoing position with potential for growth.
South East London, Southwark
Temporary ongoing
Monday - Friday
08:00 - 16:15
£16.28 Per Hour
Social Housing Experience preferred
Daniel Owen are proud to be representing a well-known company based in the South London, Southwark area who are looking for a highly skilled Technical Support Officer to join their team.
Main Purpose of the job:
- Provide administrative support to the cleaning, grounds maintenance and tree services
- Data entry and processing, filing and photocopying
- Mail Merging, Receiving, sorting and distributing post and preparing outgoing post for despatch
- Inter-office/departmental liaison e.g. providing/getting information from other sections
- Face to face customer/contractor relations and back up cover for the commercial waste services team
- Initiating correspondence where appropriate
- Presentations development, workshop leads and support
Technical Support Officer employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in technical support roles. Being able to demonstrate your proficiency in these during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in social housing or similar environments. This will show that you understand the unique challenges and requirements of the role, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since the role involves face-to-face interactions, being able to provide examples of how you've successfully handled customer queries or complaints will be beneficial.
✨Tip Number 4
Research the company and its values. Understanding their mission and how they operate can help you tailor your responses in interviews, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and social housing. Emphasise any administrative skills, data entry experience, and customer service roles you've held.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with administrative tasks, inter-departmental communication, and any relevant software or tools you are familiar with.
Showcase Relevant Skills: In your application, clearly outline your skills related to data processing, mail merging, and customer relations. Use specific examples to demonstrate how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Officer.
How to prepare for a job interview at Daniel Owen Ltd
✨Showcase Your Social Housing Experience
Make sure to highlight any previous experience you have in social housing during the interview. This will demonstrate your understanding of the sector and how it relates to the role of a Technical Support Officer.
✨Prepare for Administrative Tasks
Since the job involves data entry, filing, and mail processing, be ready to discuss your organisational skills and any relevant software you are familiar with. Bring examples of how you've successfully managed similar tasks in the past.
✨Demonstrate Customer Service Skills
As face-to-face customer relations are part of the role, prepare to share experiences where you've effectively handled customer inquiries or issues. This will show your ability to communicate and resolve problems efficiently.
✨Be Ready for Team Collaboration Questions
The position requires inter-departmental liaison, so think about times when you've worked as part of a team. Be prepared to discuss how you contributed to group efforts and facilitated communication between different sections.
