At a Glance
- Tasks: Answer calls and provide residents with updates on ongoing works.
- Company: Join a supportive team in a permanent role based in Leatherhead.
- Benefits: Competitive salary and opportunities for career growth.
- Other info: Enjoy a dynamic work environment with a focus on teamwork.
- Why this job: Make a difference by helping residents and resolving their queries.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26227 - 26227 £ per year.
Based in Leatherhead, this is a permanent office-based position with a salary of £26,227.50.
Purpose: To answer all calls, providing residents with information and guidance on ongoing works. The role is responsible for addressing queries, offering updates on scheduled works and following standard procedures to ensure consistency in responses. The role includes basic administrative tasks such as logging calls, updating records and escalating issues when necessary.
Responsibilities include:
- Obtain client information by answering telephone calls and verifying information.
- Resolve customer problems.
- Take notes of conversations and record on the internal company IT System.
- Escalate or pass through calls to the appropriate personnel.
- Any other duties as may reasonably be requested by the Call Centre Team Manager or Customer Service Manager.
Call Centre Agent in Surrey employer: Daniel Owen Ltd
As a Call Centre Agent in Leatherhead, you will join a supportive and dynamic team dedicated to providing exceptional service to our residents. We pride ourselves on fostering a collaborative work culture that values employee growth, offering ongoing training and development opportunities to enhance your skills. With competitive benefits and a commitment to work-life balance, we ensure that our employees feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Surrey
✨Tip Number 1
Practice your phone skills! Since you'll be answering calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common queries.
✨Tip Number 2
Know the company! Do a bit of research on the organisation you're applying to. Understanding their services and values will help you answer questions more effectively and show that you're genuinely interested.
✨Tip Number 3
Be ready for situational questions! Think about how you would handle different customer scenarios. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Agent in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Call Centre Agent role. We want to see how your skills can help us provide top-notch service to our residents!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves answering calls and resolving queries, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and concisely!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daniel Owen Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Call Centre Agent. Familiarise yourself with the tasks like answering calls, resolving customer problems, and logging information. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Common Scenarios
Think about common customer queries and how you would handle them. Practising responses to potential scenarios can help you feel more confident during the interview. Consider role-playing with a friend to get comfortable with the types of questions you might face.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. During the interview, focus on clearly articulating your thoughts and maintaining a friendly tone. Use examples from past experiences where you successfully resolved issues or provided excellent customer service to highlight your skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
