At a Glance
- Tasks: Engage with residents, coordinate access, and resolve concerns during a retrofit programme.
- Company: Join a dynamic team focused on community engagement in Sunderland.
- Benefits: Temp-to-perm role with long-term career prospects and competitive salary.
- Other info: Full UK driving licence needed; travel between sites is part of the role.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31000 - 31000 € per year.
Location: Sunderland (site-based with travel)
Contract: Temp-to-Perm
Hours: Monday-Friday | 8:00am-4:30pm
Salary: £30,000-£32,000
Start: ASAP (subject to notice)
The Role
We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person.
You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence.
Key Responsibilities
- Lead resident and community engagement activities and build strong local relationships
- Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits)
- Act as the main point of contact for resident queries, concerns and feedback
- Coordinate access arrangements and appointments to support delivery teams
- Resolve access/resident-related issues quickly, escalating where appropriate
- Maintain accurate records of communications, access agreements, actions and outcomes
Essential Requirements
- Experience in a resident-facing/face-to-face customer service role
- Able to handle sensitive situations with empathy, professionalism and resilience
- Strong communication and negotiation skills
- Good IT skills (Microsoft Office)
- Full UK driving licence
Desirable Experience
- Previous experience as a Resident/Tenant/Customer Liaison Officer
- Experience within social housing and/or planned works/retrofit programmes
Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on (phone number removed).
Resident Liaison Officer in Sunderland employer: Daniel Owen Ltd
Join a dynamic team as a Resident Liaison Officer in Sunderland, where we prioritise a customer-first approach and foster strong community relationships. Our supportive work culture encourages professional growth and offers long-term career prospects, making it an ideal environment for those passionate about enhancing resident experiences. With competitive salary packages and the opportunity to make a meaningful impact in the local community, this role is perfect for individuals seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for resident-facing roles and practice your responses. Think about how you’d handle sensitive situations and communicate effectively with residents.
✨Tip Number 3
Show off your communication skills! When you get the chance, demonstrate your ability to engage with people. Whether it’s through a casual chat or a formal interview, make sure you come across as approachable and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you who are eager to make a difference in the community.
We think you need these skills to ace Resident Liaison Officer in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in resident-facing roles. We want to see how you've handled sensitive situations and built strong relationships with customers, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Resident Liaison Officer role. Share your passion for customer service and how you can contribute to our community engagement activities.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Whether it's through your writing style or the clarity of your examples, we want to see that you can convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like resident engagement and communication strategies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, prepare examples from your past experiences where you've successfully handled resident queries or concerns. Be ready to discuss how you maintained professionalism and empathy in challenging situations.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've resolved issues quickly and effectively. Whether it was coordinating access arrangements or addressing resident-related problems, having concrete examples will illustrate your capability to handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the retrofit programme and the team you'll be working with. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
