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- Tasks: Lead the management of complaints and enhance customer service standards.
- Company: A top housing consultancy focused on customer experience.
- Benefits: Hybrid work model, negotiable rates, and a supportive work environment.
- Why this job: Make a difference in social housing while leading effective teams.
- Qualifications: Extensive experience in social housing and knowledge of the Housing Ombudsman code.
- Other info: Opportunity to foster strong relationships and drive positive change.
The predicted salary is between 42000 - 84000 £ per year.
A leading housing consultancy is offering an exciting role for a Complaints Lead/Manager in Greater London. This position involves managing complaints, ensuring high standards of customer service, and monitoring KPIs to foster strong relationships across teams.
Candidates should have extensive experience in social housing, particularly with the Housing Ombudsman code. This is a hybrid position with negotiable rates, aiming for a positive work environment while leading effective teams.
Senior Complaints Lead: Housing Repairs & Customer Experience employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints Lead: Housing Repairs & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the Housing Ombudsman code. Being able to discuss it confidently will show potential employers that you’re not just experienced, but also passionate about customer service in social housing.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Complaints Lead role. We’ve got all the latest listings and applying directly can sometimes give you an edge over other candidates!
We think you need these skills to ace Senior Complaints Lead: Housing Repairs & Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and customer service. We want to see how your background aligns with the role of Complaints Lead, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer experiences in housing repairs. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your KPI Knowledge: Since this role involves monitoring KPIs, make sure to mention any relevant metrics you've worked with in the past. We’re keen to know how you’ve used data to drive improvements in customer service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on the Housing Ombudsman code and any relevant legislation. Being able to discuss specific cases or examples from your experience will show that you’re not just familiar with the theory but can apply it in practice.
✨Showcase Your Customer Service Skills
Prepare to share examples of how you've handled complaints in the past. Highlight your approach to resolving issues and maintaining high standards of customer service, as this role is all about fostering strong relationships.
✨Understand the KPIs
Familiarise yourself with key performance indicators relevant to complaints management. Be ready to discuss how you’ve monitored and improved these metrics in previous roles, as this will demonstrate your ability to drive results.
✨Emphasise Team Leadership
Since this position involves leading effective teams, think about your leadership style and be prepared to discuss how you motivate and support your team members. Share specific examples of how you’ve built a positive work environment in the past.
