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- Tasks: Be the go-to person for residents during refurbishment projects, ensuring their needs are met.
- Company: Join a growing organization in Northampton focused on exceptional customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by enhancing customer journeys and building strong relationships.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Embrace technology with our CRM system and promote a culture of safeguarding.
The predicted salary is between 28800 - 43200 £ per year.
Resident Liaison officer required for a growing organisation based in Northampton. You will be responsible for providing an exceptional customer experience for residents, clients and other stakeholders on refurbishment projects. Provide a dynamic customer care service, anticipate customers needs and ensure positive touch points throughout the customer journey. You will be responsible for delivering a full customer care service to the project, focusing on the customer journey with excellent communication keeping customers informed. You will also be required to: Adopt and embrace the CRM system. Making appointments for the project team and maintaining project diaries. Pre-start visits and profiles. Identify specific customer needs (work patterns/health issues etc. Daily completion of the CRM system. Daily telephone/communication/SMS to residents. Regular visits to residents where works are underway. Building good relationship with Client and other stakeholders. Keep Leaseholders/Private residents informed about works that may affect them. Ensure GDPR is adhered to. Actively promote Safeguarding and be aware of reporting protocol. Monitor out of hours calls on a daily basis – follow up as necessary…
Resident Liaison Officer - Northampton employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Northampton
✨Tip Number 1
Familiarize yourself with the CRM systems commonly used in customer service roles. Being able to demonstrate your proficiency in these tools during the interview will show that you can hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in how you convey information clearly and empathetically. Role-playing scenarios where you interact with residents can help you prepare for real-life situations.
✨Tip Number 3
Research common challenges faced by residents during refurbishment projects. Understanding their concerns will allow you to address them proactively and demonstrate your commitment to exceptional customer care.
✨Tip Number 4
Network with professionals in the property management or customer service sectors. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Resident Liaison Officer - Northampton
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and required skills, such as customer care service and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, project management, and communication. Emphasize any previous roles where you successfully managed customer relationships or worked on refurbishment projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer experiences. Mention specific examples of how you've anticipated customer needs and maintained positive touch points in previous roles.
Highlight CRM Experience: If you have experience with CRM systems, make sure to mention it in your application. Explain how you've used such systems to enhance customer interactions and manage project details effectively.
How to prepare for a job interview at Daniel Owen Ltd
✨Showcase Your Customer Service Skills
Since the role focuses on providing an exceptional customer experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to anticipate needs and resolve issues effectively.
✨Familiarize Yourself with CRM Systems
The job requires adopting and embracing a CRM system. Make sure to mention any experience you have with CRM tools, and if you don't have direct experience, express your willingness to learn and adapt quickly.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you keep stakeholders informed and how you manage regular updates with residents.
✨Understand GDPR and Safeguarding Protocols
Since the position involves handling sensitive information, familiarize yourself with GDPR regulations and safeguarding protocols. Be prepared to discuss how you would ensure compliance and promote safety in your interactions.
