Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents during kitchen and bathroom refurbishments.
- Company: Join a dynamic team in Dartford with a focus on community engagement.
- Benefits: Earn £19.92 per hour with potential for permanent placement.
- Other info: Opportunity to work in a supportive environment with career growth potential.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
The predicted salary is between 40000 - 42000 £ per year.
We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Dartford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent.
Key Responsibilities
- Act as the primary point of contact for residents during kitchen and bathroom works
- Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery
- Conduct pre-start visits to explain works, timelines, and address any concerns
- Manage resident expectations and handle queries or complaints in a professional and timely manner
- Provide regular updates to residents regarding progress, delays, or changes
- Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works
- Maintain accurate records of resident interactions and project updates
- Support vulnerable residents and ensure any specific needs are identified and addressed
- Ensure high levels of customer satisfaction are achieved at all times
Requirements
- Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects
- Strong communication and interpersonal skills
- Ability to manage difficult situations and resolve complaints effectively
- Highly organised with good administrative skills
- Full UK driving licence and access to own vehicle (essential)
- Ability to travel between sites as required
Desirable
- Experience working within social housing or planned maintenance environments
- Knowledge of health and safety practices within construction
Resident Liaison Officer employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you'd handle tricky situations with residents or contractors, and be ready to share examples from your past experience that showcase your skills.
✨Tip Number 3
Showcase your communication skills! During interviews, emphasise your ability to build relationships and manage expectations. Use specific examples to demonstrate how you've successfully handled resident queries or complaints in the past.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer, especially in kitchen and bathroom refurbishment projects. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your communication skills and how you’ve successfully managed resident expectations in the past. We love a good story!
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, make sure to mention any tools or methods you use to keep track of resident interactions and project updates. We appreciate candidates who can keep things running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with kitchen and bathroom refurbishment projects, as well as the key challenges residents might face during these works. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've successfully managed resident expectations or resolved complaints in the past. Be ready to discuss specific situations where your interpersonal skills made a difference, as this will highlight your ability to build positive relationships with residents.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle difficult situations, such as a resident unhappy with the progress of their refurbishment. Practising your responses will help you articulate your problem-solving skills and reassure the interviewers that you can manage challenging interactions effectively.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Bring along examples of how you've maintained accurate records of resident interactions or project updates in previous positions. Discuss any tools or methods you use to stay organised, as this will show that you can handle the administrative side of the job while keeping everything running smoothly.