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- Tasks: Support tenants during major works, ensuring clear communication and assistance.
- Company: Join a reputable company in South London dedicated to community engagement.
- Benefits: Enjoy a temporary role with flexible hours and competitive pay.
- Why this job: Make a real impact in residents' lives while developing valuable skills.
- Qualifications: Must have a driving licence and experience in social housing.
- Other info: Work may require evenings and various locations across the borough.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Location: South London, Sutton
Type: Temporary
Hours: Monday - Friday (36 hours)
Salary: £21 PAYE
Must have Driving Licence and Social Housing Experience.
Daniel Owen are proud to be representing a well-known company based in the South London, Sutton area who are looking for a highly skilled Resident Liaison Officer to join their team.
Duties:
- Provide information and support for tenants and leaseholders whose homes are affected by major works and ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
- Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
- Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents.
- Take an active role in developing, agreeing and managing the residents consultation plan for individual projects.
- Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
- Coordinate the temporary or permanent re-housing of residents, where necessary.
- Advise Project Managers of the likely effects of capital works on residents.
- Provide information and assistance to leaseholders concerning their obligations to contribute to the cost of major works through service charge payments.
- Liaise with contractors, external agencies and SHP staff to secure satisfactory outcomes where there are difficulties in gaining access to dwellings or where there are other disputes with residents.
- Ensure that insurance claims and other claims submitted by residents are processed efficiently.
- Initiate and manage legal action against individual tenants and/or leaseholders where necessary.
- Participate in the development of capital projects, as a project team member.
- Advise Project Managers of any issues which may affect the project.
- Arrange and attend meetings, presentations and exhibitions for residents, which will require working outside normal working hours and at various locations throughout the borough.
- Design and carry out social surveys prior to the commencement of major projects.
- Establish and maintain a customer feedback/complaints procedure for each project.
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
- Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term.
- Devise and maintain systems for reporting defects arising during the work or afterwards.
- Undertake resident satisfaction surveys following the completion of capital projects, including a full analysis of the results.
- Review regularly the procedures for consulting and communicating with residents and suggest improvements.
- Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme.
- Any other relevant and appropriate duties as may be required for the delivery of the capital investment programme.
Resident Liaison Officer employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific social housing policies and regulations in South London. Understanding local guidelines will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Resident Liaison Officers in the area. They can provide valuable insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss your experience with resident consultation and communication strategies. Be ready to share examples of how you've successfully managed resident concerns in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you had to resolve conflicts or issues with residents. This will highlight your ability to handle the challenges that come with the position.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing and any previous roles that involved resident liaison. Use specific examples to demonstrate your skills in communication and project management.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Resident Liaison Officer role. Explain how your background aligns with the duties outlined in the job description, particularly your experience in managing resident consultations and handling disputes.
Showcase Your Driving Licence: Since a driving licence is a requirement for this position, mention it prominently in your application. If you have experience travelling to various locations for work, include that as well to demonstrate your readiness for the role.
Highlight Your Communication Skills: Emphasise your ability to communicate effectively with residents and contractors. Provide examples of how you've successfully managed communications in past roles, especially during major works or projects.
How to prepare for a job interview at Daniel Owen Ltd
✨Showcase Your Social Housing Experience
Make sure to highlight your previous experience in social housing during the interview. Discuss specific projects you've worked on and how you effectively communicated with residents, as this role heavily relies on those skills.
✨Demonstrate Your Communication Skills
As a Resident Liaison Officer, clear communication is key. Prepare examples of how you've successfully liaised with various stakeholders, including contractors and residents, to resolve issues or provide updates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would handle them, especially regarding resident concerns during major works.
✨Research the Company and Its Projects
Familiarise yourself with the company’s past and current projects in South London. Understanding their approach to resident engagement and capital works will help you tailor your responses and show genuine interest in the role.
