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- Tasks: Coordinate repairs and servicing, ensuring top-notch customer service and efficient workload management.
- Company: Dynamic property management company based in East London.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a difference in tenants' lives every day.
- Qualifications: 1-2 years of admin experience, strong IT skills, and excellent communication abilities.
- Other info: Fast-paced role with opportunities to develop your organisational and problem-solving skills.
The predicted salary is between 22000 - 28000 £ per year.
Monday to Friday (Apply online only) 27-28K Based in East London
Duties will include but not limited to:
- Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner.
- To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
- Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
- Daily allocation of workload to engineers on our System.
- To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal.
- Review and monitor progress of works and book in further works.
- Providing quotes, updating, and closing jobs and making sure jobs are financially complete.
- Invoicing jobs to correct Clients.
- Distribution of gas and electrical certification to clients as required.
- To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
- To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
- Ensure adequate and clear job notes and instructions are provided.
- To Update clients and customers via emails and portals such as Fix Flo and CRM.
- Effective diary management and utilisation.
- Prioritise allocation of emergency and vulnerable tenant jobs.
- To provide a maintained level of tolerance when dealing with vulnerable and elderly customers.
- Reaching KPIs and SLAs in line with business contracts.
- To build and maintain professional working relationships with those inside and outside of the business.
- Other duties as required to meet the needs of the company.
The right candidate ideally will possess the following:
- Proven track record in property administration would be beneficial.
- Candidates should have a minimum of one-two years' administrative experience.
- Good IT knowledge - able to use Word, Excel and PowerPoint.
- Ability to stay calm under pressure.
- Excellent organisational skills.
- Ability to prioritise and be flexible.
- Good communication and team working skills.
- Enthusiastic and confident nature.
- Ability to work on own initiative.
- A team player able to build good working relationships with colleagues.
- Able to solve problems quickly and effectively.
Repairs and Servicing Coordinator employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs and Servicing Coordinator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with tenants and clients, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed workloads or prioritised tasks in previous roles. This will demonstrate that you can handle the daily demands of the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Repairs and Servicing Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and any relevant IT skills, as we love to see how you can fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your past experiences make you the perfect fit for us. Keep it professional but let your personality come through!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since the role involves liaising with clients and tenants.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Daniel Owen Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Repairs and Servicing Coordinator. Familiarise yourself with the key duties mentioned in the job description, such as handling enquiries and managing workloads. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves liaising with tenants and clients, be prepared to discuss your previous customer service experiences. Think of specific examples where you've successfully resolved issues or maintained a high standard of service. This will highlight your ability to promote a professional image and ensure customer satisfaction.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational skills, so come ready to discuss how you manage your time and prioritise tasks. You might want to share examples of how you've effectively handled multiple responsibilities in the past, especially under pressure. This will reassure the interviewer that you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the tools they use for workload allocation, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
