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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer experience and resolve complaints.
- Company: Join a dynamic organization focused on enhancing community engagement and service quality.
- Benefits: Enjoy competitive pay, potential for extension, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer access and leading a passionate team.
- Qualifications: Experience in customer service management and strong leadership skills required.
- Other info: This role is based in Sutton, Greater London, with a flexible contract option.
People & Places Lead £34.11ph (PAYE) | £43.24ph (Umbrella) 3 months – option to extend Sutton, Greater London Manage a high quality service to customers and colleague through delivering: Customer Experience Services Allocation Services Customer Resolution (Complaints) Resident Engagement A successful candidate must support and lead the customer access to services through various forms/tools. Line managing, coaching team leads for their development and progression. Leading on maintaining the Customer Excellence accreditation. Manage supplier/main contractor contracts to ensure value for money and demonstrate excellent partnering and relationship management skills…
People & Places Lead employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People & Places Lead
✨Tip Number 1
Fokussiere dich auf deine Führungskompetenzen. Da die Rolle das Management von Teamleitern und die Entwicklung ihrer Fähigkeiten umfasst, solltest du Beispiele aus deiner bisherigen Erfahrung bereit haben, die zeigen, wie du Teams erfolgreich geleitet und gefördert hast.
✨Tip Number 2
Bereite dich darauf vor, über deine Erfahrungen im Kundenservice zu sprechen. Die Position erfordert eine hohe Servicequalität, also sei bereit, konkrete Beispiele zu nennen, wie du Kundenanliegen gelöst und die Kundenzufriedenheit gesteigert hast.
✨Tip Number 3
Zeige deine Fähigkeiten im Vertragsmanagement. Da du mit Lieferanten und Hauptauftragnehmern arbeiten wirst, ist es wichtig, dass du nachweisen kannst, wie du Verträge verwaltet und dabei Wert für das Unternehmen geschaffen hast.
✨Tip Number 4
Informiere dich über die Customer Excellence Akkreditierung. Da du dafür verantwortlich bist, diese aufrechtzuerhalten, solltest du wissen, was die Anforderungen sind und wie du zur Verbesserung der Dienstleistungen beitragen kannst.
We think you need these skills to ace People & Places Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the People & Places Lead position. Understand the key responsibilities, such as managing customer experience services and leading a team, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service management, team leadership, and relationship management. Use specific examples that demonstrate your ability to deliver high-quality services and manage contracts effectively.
Showcase Leadership Skills: Since the role involves line managing and coaching team leads, make sure to highlight your leadership skills. Discuss any relevant training or mentoring experiences you've had, and how they contributed to team development and success.
Tailor Your Application: Customize your application documents to reflect the language and values of the company. Use keywords from the job description, such as 'customer excellence' and 'resident engagement', to show that you are aligned with their goals.
How to prepare for a job interview at Daniel Owen Ltd
✨Showcase Your Leadership Skills
As a People & Places Lead, you'll be managing and coaching team leads. Be prepared to discuss your leadership style and provide examples of how you've successfully developed team members in the past.
✨Demonstrate Customer Experience Knowledge
Since the role focuses on customer experience services, highlight your understanding of customer engagement strategies. Share specific instances where you've improved customer satisfaction or resolved complaints effectively.
✨Discuss Relationship Management
The job requires excellent partnering and relationship management skills. Prepare to talk about your experience working with suppliers and contractors, emphasizing how you ensured value for money and maintained strong partnerships.
✨Prepare for Accreditation Questions
Maintaining Customer Excellence accreditation is key in this role. Familiarize yourself with the standards and be ready to discuss how you've contributed to similar accreditations in previous positions.
