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- Tasks: Be the go-to person for tenants, helping with kitchen projects and resolving issues.
- Company: Join a supportive team dedicated to improving local communities.
- Benefits: Opportunity for permanent role, personal growth, and making a real impact.
- Why this job: Make a difference in people's homes while enhancing your customer service skills.
- Qualifications: Experience in customer service or tenant liaison, especially in home improvement.
- Other info: Dynamic role with potential for career advancement and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
Location: Nottingham
Job Type: Ongoing - potential for permanent
About the Role
We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is an ongoing position, offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently.
Key Responsibilities:
- Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues.
- Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments.
- Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process.
- Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication.
- Helping tenants understand their rights and responsibilities during home improvement work.
- Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking.
- Assisting with tenant engagement initiatives, fostering positive relationships within the community.
Essential Skills & Experience:
- Previous experience in a tenant liaison or customer service role, ideally within social housing or property management.
- Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities, with the capacity to handle difficult situations effectively and empathetically.
- Organisational skills and the ability to manage multiple tasks.
- A proactive, positive attitude and a desire to improve tenant satisfaction.
- Ability to work independently and as part of a team.
Desirable Qualifications:
- Experience specifically within social housing or property management sectors.
- Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance.
- Understanding of housing regulations and tenant rights.
Why Join Us?
- The potential for the role to become permanent based on performance.
- A supportive work environment with opportunities for personal and professional development.
- A chance to make a real difference in the local community, particularly in improving tenants' homes.
How to Apply
If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you! Please submit your CV and a brief covering letter outlining your experience and suitability for the role.
Customer Liaison Officer in Nottingham employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing or property management sectors. You never know who might have a lead on a Customer Liaison Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenant liaison and kitchen projects. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully resolved tenant issues or improved customer satisfaction, as this will really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Liaison Officer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in tenant liaison or customer service, especially if you've worked with kitchen installations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving tenant satisfaction and how your background makes you the perfect fit for this role. Keep it concise but impactful!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your documents well. We love a good, easy-to-read application!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of kitchen installations and refurbishments. Familiarise yourself with common issues tenants face during these projects, so you can demonstrate your expertise and show that you understand their concerns.
✨Practice Your Communication Skills
As a Customer Liaison Officer, communication is key. Practice explaining complex ideas simply and clearly. You might even want to role-play potential scenarios with a friend to get comfortable handling difficult questions or complaints.
✨Show Empathy and Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved tenant issues or improved customer satisfaction. Highlight your ability to empathise with tenants while also providing practical solutions to their problems.
✨Research the Company Culture
Take some time to learn about the company’s values and community initiatives. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in making a positive impact in the community.
