Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and satisfaction.
- Company: Join a well-established property maintenance company in Manchester.
- Benefits: Enjoy a competitive salary, car allowance, and stable working hours.
- Why this job: Make a real difference in residents' lives while building strong community relationships.
- Qualifications: 2+ years in a similar role with excellent customer service skills.
- Other info: Supportive team environment with long-term project stability.
The predicted salary is between 30000 - 42000 £ per year.
Permanent Position | Property Services
Location: Manchester
Salary: £30,160 per annum + Car or Car Allowance
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm
About the Role
We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities
- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
About You
- Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
- Strong customer service and communication skills
- Confident dealing with residents in live environments
- Organised, proactive, and able to manage sensitive situations professionally
- Experience within property services or construction is highly desirable
What’s on Offer
- Permanent role
- Competitive salary of £30,160 + car or car allowance
- Consistent working hours
- Supportive team environment with long-term project stability
How to Apply
If you’re interested in this opportunity, please send your CV or contact Jess for more information.
Resident Liaison Officer in Manchester employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident engagement and conflict resolution. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, bring along examples of how you've successfully managed resident complaints or organised community events. Real-life stories can make a huge impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team, so make sure you put your best foot forward!
We think you need these skills to ace Resident Liaison Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've built relationships with residents and resolved complaints effectively.
Showcase Relevant Experience: If you’ve got experience in property services or construction, make sure to highlight that! We’re looking for someone who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Daniel Owen Ltd.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident complaints and coordinating with site teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an RLO, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with residents or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a difficult resident or managing a complaint. Think through potential scenarios and how you would approach them, highlighting your problem-solving abilities and customer service focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or upcoming projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
