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- Tasks: Lead a dynamic helpdesk team and oversee daily operations.
- Company: Join a fast-paced maintenance and facilities management company in Salford.
- Benefits: Competitive salary, Monday to Friday hours, and potential for permanent role.
- Why this job: Step into a key leadership role and make a real impact.
- Qualifications: 3+ years in a contact centre and proven leadership experience.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28000 - 36000 £ per year.
We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment.
Key Responsibilities
- Manage and lead a team of contact centre operatives
- Oversee the daily operations of the scheduling team
- Conduct regular 1-to-1s and performance reviews
- Maintain and update training documentation and identify team training needs
- Support the rollout of new processes and initiatives
- Ensure compliance with all relevant procedures and policies
Requirements
- Minimum 3 years' experience in a contact centre environment
- Previous experience in a team leader or supervisory role
- Strong organisational and prioritisation skills
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Ability to lead and motivate a team in a dynamic environment
If you're interested, please send your CV or call Jess for more information.
Helpdesk Team Leader in Manchester employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about openings in helpdesk or facilities management. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can lead the team effectively right from the get-go.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully managed a team or improved processes. Being able to share these experiences will demonstrate your capability as a Helpdesk Team Leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Team Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Team Leader role. Highlight your experience in planning and scheduling, as well as any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership capabilities. Share examples of how you've managed teams or improved processes in a contact centre environment. We love seeing how you can motivate and lead a team!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate a straightforward approach that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of helpdesk operations and team leadership. Familiarise yourself with common challenges in a contact centre environment and think about how you would tackle them. This will show that you're not just a fit for the role, but that you’re genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to motivate and manage a team effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, current challenges, or future initiatives. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific situations, like managing team performance or implementing new processes. Think through potential scenarios beforehand and have a few strategies ready to share. This will highlight your problem-solving skills and readiness for the role.
