At a Glance
- Tasks: Support the FM team with admin and compliance tasks in a fast-paced environment.
- Company: Join a dynamic facilities management team in Wythenshawe.
- Benefits: Competitive salary, Monday to Friday hours, and immediate start available.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Be part of a team that ensures smooth operations and client satisfaction.
- Qualifications: Experience in facilities management or similar roles is a plus.
The predicted salary is between 25500 - 26500 € per year.
Location: Wythenshawe
Salary: £25,500 - £26,500
Hours: Monday - Friday 40 hours per week
Start Date: Immediate/subject to notice
About the Role
My client is seeking a proactive and organised Customer Care coordinator to join a busy FM team based in Wythenshawe. This is an excellent opportunity for someone with facilities or compliance administration experience who thrives in a fast-paced, team-focused environment. You’ll play a key role in supporting the Operations Manager and ensuring smooth day-to-day running of facilities services.
Key Responsibilities
- Provide efficient administrative and compliance support across the FM contract.
- Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery.
- Liaise with clients and contractors via phone and Helpdesk systems.
- Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors.
- Produce and maintain reports, documentation, and records to audit-ready standards.
- Work closely with the management team to support ongoing contract delivery.
Requirements
- Previous experience in Facilities Management administration or a similar role. (desirable)
- Strong organisational skills and attention to detail.
- Reliable, self-motivated, and able to manage a busy workload.
- Excellent communication and IT skills (Helpdesk/CAFM/Maximo experience beneficial).
How to Apply
If you're interested, please send your CV or contact Jess for more information.
Customer Care Co-Ordinator in Manchester employer: Daniel Owen Ltd
Join a dynamic team in Wythenshawe as a Customer Care Co-ordinator, where your proactive approach will be valued in a fast-paced environment. We offer competitive salaries, a supportive work culture that prioritises teamwork and employee growth, and the opportunity to make a meaningful impact in facilities management. With a focus on professional development and a commitment to excellence, this role is perfect for those looking to advance their career while enjoying a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Co-Ordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show how your skills align with their needs, especially in customer care and compliance.
✨Tip Number 3
Practice common interview questions related to customer care and facilities management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Care Co-Ordinator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in facilities management and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Co-ordinator position. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Show Off Your Organisational Skills:Since this role requires strong organisational skills, consider including examples of how you've successfully managed multiple tasks or projects in the past. We want to see that you can handle a busy workload with ease!
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to review your application and get back to you. We can’t wait to hear from you!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Care Co-ordinator inside out. Familiarise yourself with facilities management terminology and processes, especially around PPM and reactive work orders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure everything runs smoothly, as this will demonstrate your fit for the fast-paced environment.
✨Practice Your Communication
As you'll be liaising with clients and contractors, practice clear and concise communication. Think about how you would explain complex information simply. You might even want to role-play some scenarios with a friend to get comfortable with potential questions they might ask.
✨Be Ready with Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You could ask about the team dynamics, the tools they use for managing work orders, or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.
