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- Tasks: Coordinate repairs and maintenance requests, ensuring smooth operations and client satisfaction.
- Company: Dynamic company based in Wembley with a focus on efficient service delivery.
- Benefits: Competitive salary of £30,000, supportive team environment, and opportunities for growth.
- Why this job: Be the key player in keeping our services running smoothly and making a difference.
- Qualifications: GCSEs in English and Maths, plus experience in admin or coordination roles.
- Other info: Fast-paced environment with a chance to improve processes and enhance service delivery.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an organised and proactive Maintenance & Repairs Admin Coordinator to support the day-to-day operation of our Repairs & Maintenance division. This role is central to the smooth running of the service, acting as the first point of contact for repair requests, logging and coordinating jobs, assigning works to operatives or subcontractors, and ensuring clients are accurately billed in line with agreed charge rates. You will also be responsible for chasing outstanding payments and maintaining clear financial records.
Responsibilities
- Act as the first point of contact for incoming repairs and maintenance enquiries
- Log repair requests accurately using internal IT and job management systems
- Raise and manage work orders from instruction through to completion
- Allocate and schedule works to in-house repairs operatives and/or subcontractors
- Liaise with clients, homeowners, managing agents, operatives, and contractors to coordinate access and delivery
- Monitor job progress and ensure works are completed within agreed timescales
- Apply agreed charge card rates or schedules of rates to completed works
- Prepare, issue, and manage invoices to clients for repair and maintenance works
- Chase outstanding payments and follow up on overdue invoices in line with company procedures
- Maintain accurate records relating to jobs, costs, invoices, and payments
- Support the Maintenance Manager / Team Leader with scheduling, reporting, and administration
- Deliver a professional and responsive customer service via phone and email
- Contribute to improving processes, efficiency, and service delivery within the division
Essential Criteria
- GCSEs (or equivalent) in English and Maths
- Previous experience in an administrative, coordination, or scheduling role
- Experience logging jobs, allocating works, or coordinating repairs or maintenance activities
- Strong written and verbal communication skills
- Ability to work effectively in a fast-paced, customer-facing environment
Maintenance & Repairs Admin Coordinator employer: Daniel Owen Ltd.
Contact Detail:
Daniel Owen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance & Repairs Admin Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to maintenance and repairs coordination. Think about how your past experiences align with the job description and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Maintenance & Repairs Admin Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administrative roles, especially any work related to repairs or maintenance. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Maintenance & Repairs Admin Coordinator role. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves liaising with clients and contractors, it's crucial to demonstrate your strong written communication skills. Keep your application clear, concise, and professional – we love a well-structured message!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Daniel Owen Ltd.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Maintenance & Repairs Admin Coordinator. Familiarise yourself with job management systems and the process of logging repair requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated projects. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, as this will demonstrate your suitability for the position.
✨Communicate Clearly and Professionally
As the first point of contact for clients and operatives, effective communication is key. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could face in the job, such as handling a client inquiry or coordinating access for repairs.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
