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- Tasks: Manage planned works programmes and oversee contractor performance in social housing.
- Company: Join a well-established social housing provider making a real impact.
- Benefits: Competitive hourly rate of £23-£29 and opportunity for professional growth.
- Why this job: Take on a key role with real responsibility and enhance resident satisfaction.
- Qualifications: Experience in managing planned works and strong contractor management skills.
- Other info: Fast-paced environment with opportunities for career advancement.
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
Contract: Temporary
Rate: £23-£29 per hour
Location: East London
We are currently recruiting for an experienced Service Manager - Planned Works to join a social housing provider on a temporary basis. This is a key operational role overseeing the delivery of planned maintenance and capital works programmes across a residential housing portfolio.
The role is ideal for a hands-on service manager with strong contractor management experience and a solid understanding of compliance, budgets, and resident-focused delivery.
The Role
- Manage planned works programmes including component replacements, cyclical maintenance, and improvement works.
- Ensure projects are delivered on time, within budget, and to the required quality standards, while maintaining a strong focus on resident satisfaction and statutory compliance.
Key Responsibilities
- Oversee the delivery of planned works programmes across social housing stock.
- Manage external contractors and consultants, monitoring performance, quality, cost, and health & safety compliance.
- Ensure works are delivered in line with budgets, programmes, and regulatory requirements.
- Act as a point of escalation for operational issues, contractor performance, and resident concerns.
- Work closely with internal teams including asset management, housing, finance, and compliance.
- Monitor KPIs, prepare reports, and provide updates to senior management.
- Support procurement activity and contract management where required.
- Ensure a strong customer focus, minimising disruption and maintaining clear communication with residents.
About You
- Proven experience managing planned works programmes within social housing or a similar housing environment.
- Strong knowledge of building maintenance, capital works, and compliance requirements.
- Experience managing contractors and overseeing multiple workstreams simultaneously.
- Good financial awareness, including budget management and cost control.
- Strong organisational and stakeholder management skills.
- Confident communicator, able to manage both internal teams and external suppliers effectively.
What's on Offer
- Competitive hourly rate of £23-£29, depending on experience.
- Opportunity to join a well-established housing organisation on a key interim assignment.
- Fast-paced role with real responsibility and impact.
Service Manager in London employer: Daniel Owen Ltd
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your contractor management skills and compliance knowledge. Be ready to share specific examples of how you've successfully managed planned works programmes in the past. This will show potential employers you’re the real deal!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Manager gig! We’ve got all the latest listings and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing planned works and contractor management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Soft Skills: Since this role requires strong communication and organisational skills, make sure to highlight these in your application. We’re looking for someone who can manage both internal teams and external contractors effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Daniel Owen Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of planned works programmes and compliance requirements. Familiarise yourself with the specific challenges faced in social housing, as this will show that you're not just a generalist but someone who understands the nuances of the role.
✨Showcase Your Contractor Management Skills
Prepare examples from your past experiences where you've successfully managed contractors and ensured quality delivery. Be ready to discuss how you handled any issues that arose and what strategies you used to keep projects on track and within budget.
✨Emphasise Resident Satisfaction
Since the role focuses heavily on resident satisfaction, think of instances where you've gone above and beyond to ensure residents were happy. Highlight your communication skills and how you’ve maintained clear lines of communication during projects.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential operational issues or contractor performance problems you might face and how you would address them. This will demonstrate your proactive approach and readiness for the role.
